A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
- Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
- Operates multi-line equipment
- Answers phones in a polite professional manner
- Uses computer to verify identity/room number of guest being called
- Directs calls to appropriate extension
- Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
- Provides accurate directions to hotel from major inbound locations
- Answers questions regarding hotel functions and facilities
- Transmits messages via computer, two way radio and digital pager
- Receives, processes wake-up calls, room service orders and guest requests
- Performs wake-up call functions
- Transmits messages via computer and facsimile machine
- Serves as communication hub during Emergency Procedures
- Monitors timelines of Star Service Delivery
- Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Education: High School diploma or equivalent
- Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment