Job Description

Reporting to the Companion Animal Technical Lead, with a close working relationship with the relevant Regional Sales Manager (RSM), this role is responsible for providing specialist veterinary expertise on all aspects of the Company’s companion animal products.  Emphasis with this role will be towards field based sales team and Key Opinion Leader support while implementing the technical strategy and meeting-identified objectives for sales, company and product positioning and market growth.

This role is based in the field but will require a significant amount of time to be spent off territory – including but not limited to attendance at sales meetings, Head Office and other activities. With the territory extending from Mid Wales to the Humber, some overnight stays may be required to manage the travel with this role.

 

Responsibilities:

 

Sales Team Support (approx. 60% of time)

Build and maintain trusted relationships with veterinary practices, acting as a valued technical partner to support business growth, clinical confidence, and customer outcomes. Working closely with the relevant internal stakeholders, identify opportunities to add value through technical expertise, scientific exchange, and tailored customer support.

Identify, develop, and maintain the technical knowledge and training needs of the Sales Team, providing coaching and appropriate training to allocated Account Managers, ensuring effective customer engagement. Partner with those Account Managers on customer visits to support account plans, strengthen customer relationships, and help deliver business objectives.

Act as a key point of contact for complex technical enquiries, product discussions, and pharmacovigilance matters, while representing the company as a trusted source of scientific expertise. Gather and share relevant customer, technical, and market insights with internal teams and ensure all activities remain compliant with the NOAH Code and pharmacovigilance requirements.

 

Key Opinion Leader (KOL) and Other Key Customer Relationships

Develop and execute regional and national KOL engagement plans across universities, referral centres, corporate groups, and independent practices. Build and maintain strategic relationships with influential stakeholders to identify opportunities for scientific collaboration, advocacy, education, and business growth. Partner with cross-functional teams to deliver brand-specific KOL strategies and represent the company at key national and international scientific, industry, and business meetings.

 

Technical Support and Brand Responsibility

Act as a technical ambassador, representing the company at industry meetings, congresses, and scientific events. Develop and maintain strategic relationships with key opinion leaders, academic institutions, and industry stakeholders to support scientific collaboration, advocacy, and business growth.

Provide technical leadership for allocated brands and disease areas, collaborating with Marketing Leads and cross-functional teams to shape and deliver integrated plans across key portfolio products. Contribute expert insight to brand strategy, KOL engagement, product launch activities, and cross-functional business planning.

Build strong partnerships across UK, European, and global teams, sharing field insights, supporting technical capability development, and ensuring the delivery of consistent, evidence-based technical expertise. Maintain responsibility for technical accuracy, promotional material review, NOAH compliance, complaints management, and support for pharmacovigilance and code-related challenges.

This role requires occasional evening and weekend commitments, including some overnight travel.

Qualifications, Skills & Experience Required

Essential:

• A UK-recognised veterinary degree and MRCVS
• Significant experience working within UK Companion Animal First Opinion Practice
•  The ability to communicate technical training in a relevant, effective and engaging format to varied audience members
•  Outstanding communication skills - verbal and written – fluency in English a requirement.
•  Persuasive and able to successfully influence others.
• Good time management, project management and organisational skills
• Ability to brief and manage the relationship with external stakeholders and influencers
• Ability to handle confidential issues.
• Ability to operate and communicate effectively at various levels, both within and outside of the Company.
• Energetic and resourceful with the ability to initiate and manage change
• A team player

Desirable:

• A veterinary or other post-graduation qualification in relevant area of interest.
• Understanding of the pharmaceutical sales function
• Commercial acumen including good understanding of industry-relevant financial data
• Network of Key Opinion Leader relationships

Our presence in the UK goes back a long way. For over 80 years, we’ve been researching, developing and supplying new medicines and vaccines that prevent and treat diseases that occur at every stage of life.  

Today we're one of the top five biopharmaceutical companies in the UK and employ over 2,000 people across five sites in Hertfordshire, Northumberland, Buckinghamshire, Edinburgh and London.  

We are officially certified by the Top Employer Institute and been awarded the exclusive Top Employer United Kingdom Certification for the second year running.

Required Skills:

Brand Strategy, Company Representation, Customer Engagement, Customer Relationship Building, Data Analysis, Global Team Collaboration, Personal Initiative, Pharmaceutical Sales, Product Management, Regulatory Compliance, Sales Objectives, Scientific Communications, Segmentation Strategy, Stakeholder Relationship Management, Veterinary Sciences

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

na

Job Posting End Date:

07/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.