As a Senior AI Software Engineer, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform.

Position Responsibilities:

• Lead the translation of complex business requirements into technical specifications and system designs.
• Collaborate with cross-functional teams to identify and implement high-impact AI solutions.
• Architect and develop full-stack AI solutions, ensuring scalability and maintainability.
• Design and build advanced user interfaces, APIs, and backend logic for AI systems.
• Apply advanced coding practices, design patterns, and automation strategies.
• Conduct technical “spikes” and feasibility studies to mitigate risks in AI adoption.
• Optimize AI models and algorithms for performance, accuracy, and ethical compliance.
• Create and maintain comprehensive documentation including deployment and support guides.
• Ensure seamless integration with enterprise platforms and data ecosystems.
• Champion responsible AI principles including fairness, transparency, and governance.
• Monitor and continuously improve deployed AI agents and systems.
• Mentor junior engineers and contribute to team capability building.
• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business)

Required Qualifications:

• 5+ years of experience in software development or automation, with 2+ years in AI or low-code platforms.
• Bachelor's degree in computer science, Engineering, or related field.
• Proven experience with Microsoft Power Platform, Copilot, and API-based integrations (e.g SharePoint, M365, Azure, ServiceNow, Salesforce, WD, etc).
• Experience with Azure AI services, Power BI, and Dataverse is a plus.
• Strong understanding of agentic AI, prompt engineering, and workflow orchestration.
• Proven ability to influence technical strategy and deliver scalable, ethical enterprise-grade AI solutions.
• Familiarity with agentic AI concepts, including autonomous agents, memory, and goal-driven behavior.
• Demonstrates strategic adaptability to evolving technologies and ethical AI design principles.

Preferred Qualifications:

• Experience with OpenAI APIs, Microsoft Power Platform (Power Apps, Power Automate, AI Builder), Copilot studio
• Knowledge of MLOps, AI governance, and ethical AI frameworks.
• Ability to lead agile teams and manage cross-functional collaboration.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid