Job Description

SUMMARY:

SBMA, a third-party administrator, is an affordable ACA-compliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBMA is different because of its personal service, implementation speed, and innovative benefits coverage approach.

The Billing Specialist plays a vital role in our finance department by ensuring accurate and timely billing processes. Primary responsibilities of the role include generating invoices, processing payments, and maintaining billing records. Qualified candidates must have excellent numerical skills, strong attention to detail, and the ability to work independently while adhering to strict deadlines.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

RESPONSIBILITIES AND DUTIES (including but not limited to):

• Invoice Generation: Prepare and distribute accurate and timely invoices to customers based on established billing cycles or project milestones.
• Billing Data Management: Maintain billing records, update customer information, and ensure the accuracy and completeness of billing data in the company's billing system.
• Payment Processing: Receive and process payments from customers, ensuring proper allocation of payments to outstanding invoices.
• Billing Inquiries: Respond to customer inquiries regarding billing statements, payment terms, and outstanding balances in a timely and professional manner.
• Billing Discrepancies: Investigate and resolve billing discrepancies or disputes by collaborating with internal teams, such as sales or customer service, and working directly with customers to resolve any issues.
• Account Reconciliation: Reconcile customer accounts regularly to ensure accuracy and resolve any discrepancies between billing records and payments received.
• Compliance and Documentation: Ensure compliance with company policies and accounting regulations while maintaining proper documentation of billing activities, adjustments, and communications.
• Reporting: Prepare regular reports summarizing billing activities, outstanding balances, and any significant issues or trends for management review.
• Process Improvement: Identify opportunities for process improvements to enhance billing efficiency, accuracy, and customer satisfaction. Propose and implement changes as approved.
• Cross-functional Collaboration: Collaborate with other departments to gather necessary information, address inquiries, and improve overall billing processes.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent.
• Proven experience in a billing or accounting role, demonstrating strong numerical and data entry skills.

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's degree in accounting or finance preferred.
• Familiarity with billing software and accounting systems is preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of relevant accounting principles, regulations, and billing best practices.

• Proficiency in Microsoft Office suite, particularly Excel
• Excellent attention to detail and accuracy, with the ability to identify errors and resolve discrepancies.
• Strong organizational and time management skills to meet billing deadlines and handle multiple tasks simultaneously.
• Effective communication skills, both written and verbal, to interact with internal teams and external customers professionally.
• Problem-solving and analytical skills to investigate and resolve billing issues and disputes.
• Ability to maintain confidentiality and handle sensitive financial information securely.

Pay Details:

The base compensation range for this position is $25 - $27. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.