ABOUT THE POSITION

Our Distribution Centers utilize state-of-the-art technology and a dedicated team to provide Columbia Sportswear Company a competitive advantage in distribution. Teams are responsible for shipping millions of units of apparel, footwear, and equipment annually within the family of brands. Accurate order fulfillment and on-time shipments are the hallmarks of our facility.

As a Business Analyst, you will have an opportunity to support and maintain the software and hardware integral to the Distribution Centre environment. This person is the first contact production support for all on- and off-site Distribution personnel (both individual contributor and management level). This role performs configuration, setup, and updates of the applications and hardware in the Distribution Centre. May train end users on basic processes.

*This position will be onsite at our Robards, Kentucky location Monday – Friday starting around 9:00 am - 5:30 pm.

HOW YOU’LL MAKE A DIFFERENCE

• Work with stakeholders in gathering information and identifying their needs in order to analyze existing procedures, processes, and equipment to develop and/or recommend new ones.  Ensure business goals are consider with changes to programs and/or systems.
• Maintain and support computer equipment, printers, radio equipment, controls, and servers, and works with DC purchasing department to ensure availability of supplies to the equipment supported.  Check, evaluate, and inventory computer equipment on a regular basis to reduce system downtime.
• Identify, analyze, support, resolve, and document the distribution center’s applications and hardware issues.  Support users in Microsoft applications (Windows, Word, Excel, MSQuery Outlook, etc.), DC reporting tools (Crystal Reports), and other production software installed on-site.
• Maintain computer hardware by installing new components.  Test all changes and train end users on use of new computer hardware/software features.
• Partner with other groups to maintain distribution center servers and provide on-site troubleshooting for material handling and/or sorter issues with the ability to lead small to large material handling and/or server projects as assigned.
• Evaluate performance of new applications as they relate to enhancements and system issues communicating issues back to senior analysts and/or software vendors as assigned.
• Create and maintain accurate documentation of the distribution center’s hardware maintenance records, hardware performance, vendor contacts for repairs and services, provide reports on vendor performance to the business support manager, and communicates issues to outside vendors as assigned and required.
• Provide support to distribution center staff by troubleshooting problems and maintaining radio frequency equipment, printers, personal computers, telephone equipment, MHE, controls, servers, AS/400, and other equipment utilized for production at the distribution center escalating unresolved issues to appropriate level when indicated and tracking through to resolution.
• Performs other duties as assigned

YOU ARE

• Resilient and able to adapt to a constantly changing environment.

• A self-driven and self-starter who takes initiative and has a proven ability to deliver consistent results.

• Willing and able to work flexible hours as the business needs dictate including swing, night, weekends, and holidays as required

• Ability to access all areas and levels of the distribution center

YOU HAVE

• Associates degree and two years of experience or at least five years of experience in Information Services or applicable experience.  Experience in a distribution environment a plus.
• Advanced working knowledge of PC’s, networks, mid-range computer operations, radio frequency equipment, (Microsoft software (Project, Word, Excel, Outlook, Crystal Reports and Visio), servers.
• Basic understanding of AS/400 and interfaces to other systems and devices (i.e. scanners and PC applications).
• Basic understanding of material handling equipment interfaces and servers.
• Possess well-developed analytical/troubleshooting skills along with the ability to translate technical concepts in order to create innovative solutions.
• Moderate to advanced knowledge of data processing and general business

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.