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Job Description:

Position Summary

This position monitors, measures, and communicates fraud exposure and potential risks to minimize fraud through investigating suspicious use of UPS products, processes, and services. The role requires strong investigation skills to conduct thorough inquiries, gather evidence, and validate information, as well as sound decision-making to resolve cases effectively and mitigate risk. He/she provides direction and support, documents processes and procedures related to Fraud Mitigation Team activities, and communicates customer needs. The position also demands strong communication, organization, planning, and problem-solving skills. Performs other tasks as requested.

Responsibilities:

• Monitor, measure, and communicate fraud exposure and potential risks to minimize fraud.
• Review, respond, and take action on customer inquiries related to fraud.
• Investigate suspicious use of UPS products, processes, and services.
• Assess account registrations for fraudulent activity, including canceling user IDs, approving adjustments, and other credit activities to prevent additional losses.
• Collaborate with all levels of management, both internal and external, to resolve fraud-related issues.
• Interface directly with customers to address concerns and provide solutions.
• Document and communicate customer needs and frustrations related to the implementation of UPS fraud solutions.
• Maintain accurate records of investigations, actions taken, and outcomes.
• Support continuous improvement initiatives to strengthen fraud prevention processes.

Profile

Professional or technologist in finance, administration, or related fields OR minimum of 3 years of experience in fraud investigation or related areas.

Skills:

Mandatory:

• Fluency in English (written and verbal), including strong comprehension.
• Proficient in Microsoft applications (Access, Excel, Word, etc.).
• Strong analytical and investigative skills with the ability to make sound decisions under pressure.

Preferred:

• Customer Service, Credit Collection or Billing experience
• Understanding of general finance and accounting practices (Billing, A/R, customer profile software applications).
• Fraud-related investigation and conflict management skills.
• Strong customer relationship management skills.
• Effective time management, flexibility, and ability to adapt to change.

Shift

• March to October: 7:00 AM – 4:30 PM
• November to February: 8:00 AM – 5:30 PM
• Availability to work some holidays.

English level 75%

Position grade 8

Work modality: hybrid

Total open positions: 2

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.