The primary purpose of the Associate Desktop Support Analyst is to provide support assistance to client users experiencing problems with IS supported hardware and software across PIH Health System in Downey, CA. The Associate Desktop Analyst will be responsible for imaging, installations, configurations, deployment and support. 

• Identifies and resolves desktop/laptop hardware problems.
• Initial network troubleshooting and determination of appropriate escalation path.
• Resolve and work proactively on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software as needed.
• Responsible for incidents escalated from first line of support.
• Write support documentation for customer and/or departmental use.
• Provides suggestions and information on projects that should be undertaken by the department.
• May provide first-line technical support handling calls, in order to provide time-of-call resolution to calls whenever possible.
• May manage projects as assigned by the Manager.

Academic and Professional Qualifications:

• BA or BS degree preferred or other relevant combination of training and experience
• IT Certifications preferred

Experience:

• 0 - 2 years Information Technology experience preferred
• Excellent client facing skills with the ability to thrive in a highly, critical fast paced environment
• Strong verbal and written communication skills
• Enjoys working in a client facing role and building relationships

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

Working Arrangements:

• May be required to work off hour shifts or be assigned to an on-call rotation.
• 24/7 Support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards