You know New World, PAK’nSAVE and Four Square right? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we’re humble about it (apart from right now maybe)! 

 

As the Pricing Assurance Analyst - Complaints, you will play a critical role in ensuring pricing accuracy and resolving complaints related to pricing discrepancies.

 

To achieve this, some of your responsibilities will be to:

·       Investigate pricing-related complaints received through customer service channel, identifying discrepancies and root causes.

·       Analyse complaint data to identify trends, patterns and systemic issues impacting pricing integrity.

·       Conduct thorough root cause analysis to determine the underlying reasons for pricing discrepancies and complaints.

·       Coordinate with responsible business units to ensure timely resolution of pricing-related complaints. Monitor progress and follow up on corrective actions to ensure effectiveness.

·       Maintain detailed records of pricing complaints, investigation findings, and resolution actions.

·       Prepare regular reports and dashboards to track complaint trends, identify areas for improvement, and communicate insights to key stakeholders.

·       Identify opportunities to streamline complaint handling processes, improve efficiency, and enhance pricing integrity.

·       Proactively engage with stores to address pricing concerns, provide assistance, and ensure a positive customer experience.

 

With a background in compliance and analysis, you’ll have proven experience working in a retail or large customer focused FMCG organisation with a strong understanding of store operations. 

 

You’ll also:

·       Have strong analytical skills and an eye for detail

·       Be technologically savvy with an ability to navigate systems and pricing tools confidently

·       Have experience with systems such as SAP, Salesforce, Microsoft Office (including Excel and PowerPoint), and Power BI

·       Have good communication skills – both written and verbal, with a great ability to collaborate with others, clearly articulate ideas/concepts and effectively present to others.

 

·       A discount at our supermarkets

·       Subsidised health insurance

·       Free parking

·       Participation in the company superannuation fund

·       Birthday leave and long service leave

 

We also offer lots of learning and development opportunities to grow your career.

 

 

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.