Typical pay range: $36.44 - $54.67 per hour ($75,795 - $113,713 annually), based on experience.

This position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) plan, and a generous Earned Time Off (ETO) program.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Clinical Informatics Specialist    

REPORTS TO POSITION:         Chief Nursing Informatics Officer

DEPARTMENT:                         Clinical Informatics

DATE LAST REVIEWED:          July 2021

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Clinical Informatics and Training team focuses on continually improving the performance of caregivers and services within St. Charles Health System (SCHS). This encompasses not only formal trainings and improvements in a classroom setting, but informal learning that occurs through rounding and supporting end users of technology. They are also responsible for workflow investigation to determine root cause and deliver best solutions. They reside under the umbrella of Information Services, which partners with our customers to leverage various technologies to achieve the best patient outcomes by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW:  The Clinical Informatics Specialist at St. Charles Health System is part of a team supporting the delivery of quality, safe patient care through the successful use of technology and adoption of the EHR. The Clinical Informatics Specialist supports clinical staff roles, community and patient interactions with technology throughout the care continuum. The position will participate in EHR clinical content design, optimization/innovation, standardization and best practice improvements. The Clinical Informatics Specialist will work with Information Technology and operations to devise solutions that meet reporting and analytical needs. This position has delegated responsibility for problem solving, testing and collaborating with caregivers, community medical staff, and patients to develop solutions resulting in efficient and functional workflows. The Clinical Informatics Specialist supports technology projects in support of our organization's overall goal to transform healthcare. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Technology / EHR Adoption, Optimization and Innovation
Identify and support optimization and innovation opportunities for technology systems.

Support clinical content design, standardization and best practice workflows.

Promote improvements in technology usability and adoption.

Represent the system users/customers in project initiatives.

Support evaluation and mitigation of technology related safety issues.

Lead technology related improvement projects across multiple stakeholder groups.

Analytics & Reporting
Support the development, validation and analysis of reports.
Identify data issues and risks and provide higher level analysis and feedback.  
Synthesize data, information and knowledge to clarify issues or problems.
Analyze multiple approaches/solutions and develop recommended solutions. 
Promote solutions to complex problems and in-depth analysis and evaluation of multiple factors. 

Quality & Practice Improvement

Provide support for quality initiatives and compliance through design, build and workflow optimization.

Support policy / procedure review and updates.

Governance Structures
Participate and support informatics governance structures.
Support clear path for escalating important decisions.
 

Support IT & Operations

Work closely with IT and operational clinical departments across SCHS as needed to perform duties.
Facilitate formulation of technology solutions with operational input.

Training Support

Work collaboratively with SCHS education team to provide quality customer service.

Provide support and/or training for software (or hardware) technology products used by clinical caregivers.
Acts as a resource/consultant for defined populations.

Patient Focus – Across the Continuum

Support ambulatory informatics and promote a seamless flow of information between acute and ambulatory environments.

Participate in activities that promote patient safety.

Communication / Change Management
Support/coordinate EHR communication and act as agents for change.

Provide EHR support for upgrades and when changes in system occur.

Professionalism & Service

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

Provides a therapeutic presence in service to others by purposefully responding to the needs of patients in a caring way, including introducing oneself and explaining role in patient’s care, asking the patient his or her preferred name, sitting with the patient to determine his or her care goals, active listening, and communicating effectively and appropriately through touch, eye contact, etc.

Provides and maintains a safe environment for caregivers, patients and guests

May perform additional duties of similar complexity within the organization as required or assigned. 

EDUCATION                  

Required:  Certified and/or licensed in health-related field Bachelor’s degree in health related field; or equivalent experience within a health system that quantifies at least practical clinical informatics experience as assessed by the hiring manager.

Preferred:  Bachelor’s or Master’s degree in health-related field, business, informatics, or information technology.   

LICENSURE/CERTIFICATION/REGISTRATION

Required: Certified and/or licensed in health or IT-related field (RN, PT, OT, MA, Social Work, Epic etc.). Ability to travel to business functions/trainings/meetings and all SCHS worksites.

Preferred: Clinical licensure (RN, PT, OT, MA, Social Work, etc.).

EXPERIENCE

Required: Minimum two (2) years of experience working in a health care setting. Experience in the field of clinical informatics. Experience in project management and clinical information systems. Experience working with Electronic Health Records or any equivalent healthcare Clinical Support System. Experience developing learning objectives, creating learning materials and providing clinical caregiver education.     

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Communication/Interpersonal

Must have excellent communication skills and ability to interact with a diverse population and professionally represent

St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong team working and collaborative skills.

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to work under pressure in a fast-paced environment.

Organizational

Ability to multi-task and work independently. 

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision-making skills.

Excellent organizational and multi-tasking skills.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

Is Exempt Position?

Yes

Job Family:

SPECIALIST INFORMATION TECHNOLOGY

Scheduled Days of the Week:

Variable

Shift Start & End Time: