Citi, the leading global bank, has approximately 200 million client accounts and does business in nearly 160 countries and jurisdictions. We are leading the next era of global business by undertaking a massive effort to make sure we can manage the speeds and volumes of the digital age while helping our clients and customers address the challenges of an ever-evolving world. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

The Citi Design & UX team is helping transform traditional corporate, commercial, and personal banking into the digital (human) age, scaling design as a critical strategic enabler for the firm. Our ambitious and growing team is taking over 200 years of Citi’s heritage and transforming it into an adaptable, client- focused, inclusive, and design-centric organization. We’re making banking more human, simple, and relevant, with modern cutting-edge products and services that are easy to get and use at the moment of need.

We're looking for an Experience Strategy Lead to help develop and drive a unified experience vision across our complex landscape of applications. The role requires a strategic thinker who can synthesize insights, connect the dots across teams, and develop strategies that deliver commercial value, while enhancing the client experience. You will work closely with Design, Research, Product and business stakeholders to ensure our experiences are cohesive, consistent, scalable and aligned with key business goals.

Responsbilites: 

To be successful, you are a seasoned synthesizer and an integrated thinker who desires to make the complex clear. You will also need to be able to manage multiple projects from problem statement to driving user-centric commercial solutions while also fitting into brand guidelines and the constraints of time, budget and technology.

• Develop and articulate a unified experience strategy that ties together multiple applications, features into a seamless client experience
• Leverage research and insight to uncover opportunities, inform decision making and develop strategies that are adopted across our design and product teams
• Create compelling strategic materials and storytelling (pitches, presentations, frameworks) to gain buy in and alignment across stakeholders. In addition, make compelling business cases for design-driven investments.
• Bridge the gap between vision and execution - for example how to break down concepts into actual implementation strategies
• Ensure that Design is positioned as a business enabler through a commercial and value-driven mindset
• Contribute to the wider UX community, staying abreast with industry trends
• Collaborate with designers, product managers, and business leaders to align design efforts with company strategy and revenue goals. 
• Able to navigate complex projects without much oversight
• Act as a strategic liaison and partner between design, marketing, and product teams

Qualifications: 

• 3-5 years of experience in a top tier consulting firm (global, major strategy or design consultancy) supporting clients in design, UX and digital experience strategy
• 5-7 years of design experience in UI/UX for digital products or services. 
• Ability to utilize available tools and resources to accomplish end goals
• Demonstrated track record of positively impacting organizations and transitioning work processes, and employees to higher valuebusiness models
• More than 5 years of experience developing, testing and implementing strategies that drove measureable results. 
• Experienced in translating qualitative and quantitative research insights to inform strategy, shape product design, and drive user-centric commercial solutions
• Ability to succeed in a cross-matrixed organization that relies on building support in other groups
• Ability to cut through ambiguity and desire to organize it
• Highly organized, self-directed and detail-oriented.
• Comfortable with user research, Design Thinking, digital experience design and Agile software development.
• A thoughtful, unquenchably curious person who likes asking “why” and thinking two steps ahead.

Education:

• Bachelor’s/University degree

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Job Family Group:

Technology

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Job Family:

Digital Design Engineering

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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