ROLE SUMMARY

The Project & Operations Manager for the MISP Cluster plays a critical role in driving the operational execution, coordination, and governance of commercial excellence and innovation initiatives across Malaysia, Indonesia, Singapore and the Philippines.

Reporting to the Commercial Excellence & Innovation (CEI) Lead – MISP, the role ensures that commercial operations run smoothly, projects are delivered on time, cross-functional teams are aligned, and performance tracking systems are maintained with high discipline.

The role manages the CEI operational backbone for the cluster—commercial cockpit management, operating plan cycle coordination, cross-functional programme execution, governance routines and process optimisation. The position enables consistency, visibility and performance improvement across markets and ensures strong execution & governance.

ROLE RESPONSIBILITIES

Cluster Operational Management & Business Performance Tracking

• Manage the commercial operations cockpit for the MISP cluster, ensuring accurate and timely updates of key metrics, KPIs, customer engagement indicators and execution health.
• Consolidate performance data from markets and prepare monthly operational insights for cluster leadership discussions.
• Ensure books of business and key commercial indicators across markets are being tracked and are aligned with cluster priorities.
• Collaborate with digital, supply, operations and BI teams to ensure resources are aligned and operational gaps are addressed.

Operating Plan (OP) Cycle Coordination

• Support end-to-end OP cycle management including planning calendars, stakeholder alignment, data consolidation and preparation of OP materials.
• Coordinate cross-functional inputs for OP submissions and ensure timely documentation, dashboards and insights packages for cluster reviews.
• Maintain standard operating procedures and templates to ensure consistency across markets while enabling flexibility based on maturity.

Project & Programme Management

• Lead coordination of commercial-impacting cluster projects, including omnichannel rollouts, CEI initiatives, capability-building programmes and digital innovation projects.
• Track project timelines, risks, dependencies, actions and stakeholder responsibilities, ensuring accurate reporting and timely delivery.
• Provide structured operational support to CEI programmes, including meeting cadences, project documentation and status reporting.
• Work closely with Marketing, Sales, Medical, Market Access, Digital/Tech, GCO and Finance to ensure aligned project execution.

Commercial Excellence Support & Process Enablement

• Support implementation of CEI tools, frameworks and processes, including:
  • omnichannel activation workflows
  • segmentation & targeting updates
  • CRM optimisation
  • CX dashboards
  • AI-content operations and digital content workflows
  • field force effectiveness tools
• Partner with BI&A to interpret performance data, generate insights and support operational decision-making.
• Coordinate training sessions and capability-building workshops in collaboration with the CEI Lead and regional partners.

Governance, Reporting & Communication

• Support the CEI Lead in managing monthly MISP governance routines, including agenda planning, stakeholder engagement, action tracking and communication loops.
• Maintain documentation such as RAID logs, decision logs, trackers and executive summaries for key initiatives.
• Facilitate cross-cluster communication and information flow to ensure alignment and transparency across commercial, medical and support functions.

Operational Risk Management & Issue Escalation

• Identify operational risks, execution bottlenecks and cross-functional dependencies early.
• Coordinate closely with country teams and CEI Lead to develop mitigation plans and escalate issues requiring cluster action.
• Support structured problem-solving and root-cause analysis to ensure continuous operational improvement.

 BASIC QUALIFICATIONS

• Bachelor’s degree required; advanced degree in business, analytics, project management, marketing or related field preferred

EXPERIENCE & SKILLS

• 5-8 years of experience in commercial operations, project management, commercial excellence, marketing operations or business analytics within the pharmaceutical or healthcare industry.
• Experience working in cross-functional, matrixed environments; multi-country exposure preferred.
• Strong experience managing timelines, operational dependencies and programme coordination.
• Strong project management capabilities with ability to manage multiple projects simultaneously.
• Excellent operational coordination and stakeholder management skills.
• Strong analytical skills with proficiency in dashboards, Excel, CRM and reporting tools.
• Knowledge of commercial processes (planning, CRM, customer engagement metrics, omnichannel execution).
• High attention to detail and strong organisational discipline.
• Strong written and verbal communication skills.
• Proactive, structured and solution-oriented mindset.

 
Work Location Assignment: On Premise

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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