Citi is looking for a Payments Operations Intermediate Analyst to play a central role in the accuracy, control, and efficiency of cross-border payment operations within our global Service Center. In this position, you will lead day-to-day payment investigations, coordinate team activities, and ensure that transactions are processed, reconciled, and resolved to the highest standard. You will work at the intersection of operations, analysis, and team coordination — contributing directly to the reliability of Citi's treasury and trade services on a global scale.

Responsibilities

• Manage end-to-end cross-border payment investigations, coordinating with settlement teams to ensure accurate and timely resolution and the return of funds where required.
• Perform daily reconciliation of transaction activity, identifying and resolving discrepancies with precision and attention to detail.
• Monitor transaction processing queues and conduct root cause analysis on errors to maintain adherence to audit and control standards.
• Deliver customized operational reports based on data analysis, providing actionable insights to support decision-making across the payments team.
• Act as a checker within the team, reviewing and validating payment transactions and documentation before processing to ensure accuracy and compliance.
• Coordinate team workflows and provide day-to-day guidance to junior team members, supporting their development and ensuring consistent delivery standards.
• Assess operational risk in transaction-related decisions and escalate control issues with transparency to protect clients and uphold Citi's standards.
• Respond to time-sensitive requests from internal teams and external clients, delivering accurate transaction information and managing expectations effectively.

Required qualifications & skills

• 2 to 5 years of experience in financial operations, with direct exposure to cash management, trade operations, or cross-border payments processing.
• Advanced English proficiency, both written and verbal, with the ability to communicate clearly across international teams and with global stakeholders.
• Demonstrated analytical ability, including the review and interpretation of financial transaction documentation and operational data.
• Capacity to manage multiple priorities simultaneously in a high-pressure environment while maintaining accuracy and attention to detail.
• Proficiency in MS Office Suite, MS Project, and Windows operating environments, applied to daily reporting and operational coordination tasks.
• Clear and effective communication skills with the ability to build and maintain productive working relationships across teams and functions.
• Bachelor's degree or equivalent practical experience in a relevant field.

What we offer

At Citi, you will be part of a high-performing payments operations team that operates at global scale, where your analytical skills and operational judgment directly contribute to the integrity of critical financial processes. This role offers real responsibility, cross-functional collaboration, and the opportunity to grow within one of the world's leading financial institutions.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside team connection.
• Exposure to complex, cross-border payment operations within a globally connected team, broadening your expertise across international financial markets.
• A clear path for career progression within Citi's operations network, with opportunities to take on greater coordination and leadership responsibility over time.
• Access to learning and development resources that support your professional growth in payments, treasury, and financial operations.
• A performance-driven environment where your contributions are visible, valued, and tied directly to operational outcomes that matter to clients worldwide.
• Competitive compensation and a comprehensive benefits package aligned to your location and experience level.

Apply today to bring your payments operations expertise to a role where precision, leadership, and global impact come together at Citi.

Citi Colombia is committed to equal opportunity, non-discrimination, and the creation of accessible and inclusive workplaces. In accordance with applicable Colombian regulation on the labor inclusion of persons with disabilities, candidates who are in a disability situation and hold an official disability certification issued under the procedure defined by the Ministry of Health and Social Protection are invited to disclose this information voluntarily during the application process, so that, where appropriate, reasonable accommodations, accessibility support, disability quota compliance and internal compliance controls may be facilitated. Any information shared will be treated as sensitive personal data, with restricted access and solely for the legitimate purposes of inclusive recruitment, accessibility, support, and regulatory compliance, in accordance with applicable law and Citi internal policies. The decision to share this information is voluntary and will not affect merit-based assessment, consideration for the role, or equal opportunity in the selection process.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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