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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Billing/Collections Manager is responsible for directing the billing/collections processes for the entities they are assigned. He/She coordinates the planning, organization, and implementation of activities required to generate and collect the revenue due UPS for the services provided by UPS. This position analyzes department performance and monitors customer and employee issues that affect the prompt billing/payment of invoices. He/She reviews processes and trends and identifies, assesses, and implements process improvements and cost efficiencies. This position ensures compliance with the internal auditing of records and the monitoring and protection of UPS’s assets. The Billing/Collections Manager may be responsible for managing external vendors and/or internal UPS supervisors, specialists, and administrators in the Finance & Accounting Shared Services department. The geographic scope of this position would be focused on Europe SP and SCS Business Units.

Key Responsibilities

• Lead and develop a team of Collections Supervisors
• Oversee day‑to‑day collections operations and improve DSO performance
• Resolve escalations and manage complex customer issues
• Collaborate with cross‑functional teams to improve processes and upstream accuracy
• Prepare and deliver clear reports, insights, and recommendations to senior leadership
• Ensure compliance with internal policies and financial controls

Skills & Experience

• Strong business, financial, and process knowledge
• Proven people management experience
• Excellent decision‑making and problem‑solving skills
• Strong influencing and conflict‑management abilities
• Clear communication skills with senior stakeholders
• Relevant ERP/CRM experience (e.g., GCS, Salesforce) an advantage
• Fluent English
• German, French, or Italian are beneficial
• At least 6 months employment track at current position in UPS (for internal candidates only)

Benefits: 

• Stable employment based on an employment contract 

• Social benefit package (including sport package, life insurance, health care, pension scheme, co-financing of corrective glasses, additional social benefits) 

• Wellbeing program – access to a platform of emotional support and coaching for our employees and their families 

• Access to a training platform enabling the development of various competences 

• Full training and support of the team after the implementation period 

• Equipment for work 

• Gaining valuable professional experience in an international environment 

• Using foreign language in daily business contacts 

• Employee referral program 

• Possibility to get involved and develop your passions by participating in employee committees (charity initiatives, sports committee, employee newsletter, etc.) 
   

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu 

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.