• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
• Due to the nature of the role, you must be an Australian Citizen and hold an active NV-1 AGVSA Security Clearance (or above).

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.  Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

As part of a new project engagement, this role has been created to support a Canberra‑based customer, providing critical service delivery coordination and operational support across a complex Defence ICT environment

Responsibilities include:

• Coordinate and deliver high‑quality, reliable IT services that support client business operations across multiple locations
• Provide solutions and technical expertise for major incidents, coordinating SMEs, vendors, communications, and reporting to resolution
• Monitor, review, and report on service health, performance metrics, and sustainment activities to ensure service targets are met
• Influence and negotiate with a broad stakeholder group (Defence, APS, military, vendors) while managing expectations and priorities
• Drive continuous service improvement, manage the Materiel Sustainment Agreement (MSA), and support long‑term solution viability and capability evolution

Qualifications & Experience

• Experience working in large enterprise environments with a strong understanding of service targets, client expectations, and IT support interfaces
• ITIL v3/4 qualification (intermediate level preferred) and demonstrated service delivery or service management experience
• Working knowledge across technologies such as Windows (11 & Server), Unix/Linux, NiFi, compute infrastructure, virtualisation, EUC, and SRM
• Ability to communicate effectively at technical and non‑technical levels, manage multiple priorities, and operate autonomously in high‑pressure environments
• Experience in Defence or Government ICT environments and working alongside IT support teams on process improvement and SRM

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application.  We’re most interested in your strengths, what you want to learn and how far you want to go.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process. 

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.