Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a skilled and experienced Elite/Lead Field Service Technician to initiate and execute field service activities at customer sites in a safe, efficient, and professional manner. This advanced role involves working with complex systems, including mechanical, electrical, and diesel-powered equipment, and supporting multiple systems, locations, or client accounts. The technician will interact directly with customers, escalate technical issues when necessary, and lead or mentor less experienced team members.

We are looking for mechanically inclined professionals who are passionate about hands-on work and problem-solving. If you have experience in HVAC, electrical systems, diesel mechanics, control systems, or industrial equipment—and are driven to lead by example in the field—this could be the next step in your career. Those with technical military backgrounds are strongly encouraged to apply.

Core Responsibilities and Tasks:

• Foster and maintain a safe working environment and safety-focused culture throughout the organization

• Properly handle and care for company property

• Work with advanced, multi-system, and/or complex technical systems

• Proactively troubleshoot mechanical and electrical systems and equipment

• Identify and resolve safety issues involving both company-owned and customer-owned equipment

• May be responsible for supporting multiple systems, locations, or customer accounts

• Escalate issues as needed and engage appropriate internal resources to resolve personnel or customer concerns

• Provide coaching and training to entry-level technicians

Knowledge & Experience:

• High school diploma or GED

• Eligibility to obtain a TWIC card

• 5–7 years of technical experience, preferably in industrial or commercial process water systems

• Proficiency with Microsoft Office and smart devices

• Strong customer service experience

• Demonstrated critical thinking and troubleshooting skills

• Basic knowledge of control systems (e.g., PLCs)

Additional Details:

• Must be able to work independently and as part of a team

• Typically works with little to no direct supervision

• Capable of leading, coaching, and motivating others

Travel up to 50% or more required

Compensation & Benefits:
The estimated salary range for this position is $31 to $36. Starting pay depends on multiple factors such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with medical, dental, and vision insurance plans, a 401(k) with company match, generous paid time off, paid parental leave, tuition reimbursement, and career development opportunities. Our Total Rewards Program also includes recognition and wellness initiatives, an employee discount program, and customizable benefits available from day one.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.