We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation - The SIR Way

At Sports Illustrated Resorts, we’re building something different. A place where sports, travel, and lifestyle collide to create unforgettable experiences. As part of Travel + Leisure Co., the world’s leading vacation ownership company, we’re redefining what a resort experience looks like - and how it feels.

This is where champions come to stay. And where top performers come to win.

The Role: Where Guest Experience Meets Performance

The In-House Marketing & Guest Experience Specialist is a high-impact, guest-facing role responsible for creating energy in the lobby, connecting with guests, and introducing them to the opportunity to experience Sports Illustrated Resorts through an elevated 1:1 presentation of our product.

This is not a traditional front desk role.

This is a performance-based position with strong earning potential - designed for individuals who thrive on interaction, momentum, and results.

How You Win in This Role

• Create the First Connection
  Engage guests at arrival with confidence, personality, and authenticity
• Turn Conversations into Opportunities
  Introduce guests to the resort experience and invite them to participate in a 1:1 presentation of our product.
• Drive Tour Production
  • Qualify guests based on program guidelines
  • Book and confirm tours for the sales team
  • Maintain strong show rates through follow-up and engagement
• Own Your Results
  This role includes performance expectations tied to tour volume and quality
• Follow Up & Re-Engage
  Connect with guests post check-in (calls, door drops, in-person touchpoints) to create additional opportunities
• Deliver Elevated Guest Service
  Support check-in/check-out, concierge requests, and overall guest experience
• Stay Organized & On Point
  • Manage tour manifests and scheduling updates
  • Prepare arrival materials and guest communications
  • Partner with internal teams to ensure a seamless experience

What Sets This Role Apart

• Performance-Based Earnings – strong upside tied to production
• Clear Metrics for Success – you control your results
• High-Energy Environment – fast-paced, guest-facing, never boring

What You Bring to the Team

• High School diploma or equivalent
• 1+ year of customer-facing experience (hospitality, sales, or events preferred)
• Confidence initiating conversations with new people
• Ability to multitask and stay organized in a fast-paced environment
• A results-driven mindset with a desire to earn and grow

Bonus Points For:

• Vacation ownership or sales experience
• Front desk or concierge background
• Experience working in performance-based roles

What Makes You a Great Fit for SIR

• You’re naturally outgoing and engaging
• You’re competitive and motivated by goals
• You know how to read people and build quick rapport

Why This Role Matters

At SIR, every guest interaction is an opportunity to create something bigger.

As an In-House Marketing & Guest Experience Specialist, you’re not just supporting the operation - you’re driving it. You’re the connection point between the guest experience and the future of the brand.

You bring the energy. You create the moment. You drive the outcome.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identity theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Compensation

The hourly rate for this role is $16.60 - $20.00 plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.