Posted:
7/28/2024, 5:00:00 PM
Location(s):
Tokyo, Japan
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
MAIN PURPOSE OF ROLE
Summarize the main purpose of the role.
Manage the day-to-day operations of a customer service team that responds to enquiries of a technical or complex nature so that all enquires are resolved quickly and competently and in a manner which enhances the organization's customer relationships.
MAIN RESPONSIBILITIES
• Plan, prioritize, and schedule the team’s activities and resources to ensure continuity of service.
• Ensure that customer service staff use databases or other computerized systems to maintain accurate and up-to-date customer service records.
• Monitor the status of customer service activities to identify problem areas and adapt procedures to improve the overall performance of the team.
• Analyze customer enquiries to identify recurring user problems, recommend solutions, and to identify areas where customer service can be improved.
• Develop problem solving guidelines, checklists, or other materials to assist customer service staff to respond to enquiries that are recurring or routine.
• Lead, direct, evaluate, and develop customer service staff to ensure that the team’s resources are used effectively and that work schedules and targets are met.
QUALIFICATIONS
Education
Education Level Major/Field of Study Or Education Level
Associates Degree (± 13 years) ☐
Experience/Background
Experience Experience Details
Minimum 4 years
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Website: https://abbott.com/
Headquarter Location: Illinois City, Illinois, United States
Employee Count: 1001-5000
Year Founded: 1944
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical