The Revenue Cycle Training Coordinator (RCTC) serves as a facilitator for departmental and/or organizational training, assisting in the assessment, development and delivery of training materials and curriculum.

The RCTC will facilitate training programs and perform assorted administrative and operational functions; this includes assisting in the research and development of multi-media training materials for individual, departmental, and organizational-wide presentation and maintaining the training calendar and database.

The RCTC is responsible for providing specialized support for high complexity workflows and technical EHR system issues with intermittent supervision/review. The requires independent research of internal and vendor documentation and must be able to use independent judgment to determine when workflow and SOP deficiencies must be presented to management for review/optimization or direction for resolution.

Essential Job Statements

• Develops and maintains new hire orientation training and guidelines for all positions in the Revenue Cycle Patient Access to ensure successful on-boarding. 

• Uses expert level knowledge of Epic modules as well as VCU Health Insurance contracts and guidelines to develop training materials, answer system and workflow questions, and deliver training programs that support the effective use of Epic applications as deployed within Patient Access. 

• Assists management teams with identifying associate training needs and incorporating into a one-time or on-going training program. 

• Provides pre- and post- training competency tests to ensure associates have acquired knowledge and/or skill(s) to perform job roles and responsibilities. Grades tests and follows up with associates who score below Department defined acceptable levels. 

• Follows up with leaders to summarize content covered and skill level demonstrated during training. Discusses potential needs for additional training with leaders. 

• Periodically audits calls to identify training opportunities to improve performance of employees and Patient Access. 

• Collaborates with the Patient Access Leadership to optimize training methods and materials; 

• Continually works to assess needs and develop training solutions that can be integrated into existing training modules or in the development of new modules. 

• Manages the class climate with ground rules and ensures learning environment is open, engaging, challenging, and geared to an adult audience. 

• Participates in new practice implementations, identifying and developing new or revised training materials as needed. 

• Documents operational improvement opportunities and learners' questions during training. Follows up on associate issues, by escalating or researching, and communicates resolution following training. 

• Conducts train-the-trainer sessions when needed. 

• Partners with subject matter experts (SMEs) to deepen knowledge of content as needed. 

• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provides assistance to team members. Accepts alternate assignments, as required. 

Patient Population 

Not applicable to this position. 

Employment Qualifications

Required Education: 

Bachelor’s Degree or equivalent related experience required 

Preferred Education: 

Licensure/Certification Required: 

N/A 

Licensure/Certification Preferred: 

Epic certification or Epic credentialed trainer preferred. 

Minimum Qualifications 

Years and Type of Required Experience 

Two (2) years’ training, teaching or business coaching experience. 

Experience within a large hospital or integrated healthcare delivery system. 

Other Knowledge, Skills and Abilities Required: 

· Unique combinations of both hard and soft skills in order to prepare, analyze, and present data to various audiences. 

· Excellent communication, organizational and customer service skills. 

· Highly collaborative  

· Proficient in Medical Terminology and HIPAA 

· Excellent MS Office skills 

· Demonstrated ability to learn quickly and follow through.  

· Strong interpersonal skills with the ability to motivate and build relationships. 

· Able to travel to multiple hospital sites, corporate settings, and seminar locations.  

· Able to work under stressful conditions while maintaining professionalism.  

· Work will often require flexibility and meeting tight deadlines.  

· Able to communicate with many different customers and seeking solutions to move the organization forward. 

· Ability to make independent decision in problem solving.  

· Ability to prioritize own work.  

· Ability to work well with individual associates.  

· Able to work well on a team.  

· Independently develop new educational programs.  

· Able to participate in process improvement initiatives. 

Cultural Responsiveness 

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

Other Knowledge, Skills and Abilities Preferred: 

Working Conditions

Periods of high stress and fluctuating workloads may occur. 

General office environment. 

Required to car travel to off-site locations, occasionally in adverse weather conditions.

May have periods of constant interruptions. 

Prolonged periods of working alone.  

Physical Requirements 

Physical Demands: Lifting/ Carrying (0-50 lbs.), Stoop, Kneel, Squat

Work Position: Sitting, Walking, Standing 

Additional Physical Requirements/ Hazards   

Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity

Hazards:

Mental/Sensory – Emotional    

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking  

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change  

Days

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.