Job Title: Account Manager

Department: Commercial Lines, Transportation Business

Location: Richmond, VA

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary: We are currently looking to add a team member to our Transportation unit. We are seeking an individual who excels in providing customer service. The Account Manager will provide day-to-day customer service to our clients.

Responsibilities:

• Work directly with Producers and Insurance Company representatives to service existing customers

• Issue Certificates of Insurance and Auto Insurance ID Cards

• Assist with client calls on billing questions,  make policy changes, add and delete vehicles and drivers

• Assist in gathering information required for underwriting/marketing an account and creating renewal submissions.

• Orders policy changes

• Update data in agency management system

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience:

• High School Diploma or the recognized equivalent is required.

• Minimum of 2 years’ experience in Property & Casualty insurance industry or similar role, required.

• Active Property & Casualty license, required.

• Bilingual (Spanish and English) preferred.  

 
Technology Skills:

• Possess strong administrative and computing skills, including Microsoft Office 365 (Word, Excel and Outlook)

• Applied Epic Agency Management experience preferred but not required.

Other Qualifications:

• Able to work independently and enjoy a high degree of interaction with team members

• Self-motivated and driven

• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance

• Demonstrates excellent time management and prioritization skills

• Attention to detail and commitment to a high level of accuracy

• The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information

• Ability to maintain a professional demeanor and positive attitude

Benefits & Perks:

• Competitive Compensation

• Industry Leading Healthcare

• Savings and Investments

• Charitable Giving Programs       

• Opportunities for Growth

• Parental Leave

• Generous time away

#LI-LR1

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.