Skill required: Employee Services - Customer Care
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs The HR Technology Analyst is an intermediate position within the HR Technology team structure. The primary focus of this position is the support the maintenance of the primary human resource information systems (Workday) in addition to other systems supported by the HR Technology function. This position serves as a technical point of contact for assigned functional areas (talent acquisition, talent management, learning & development, compensation, benefits, etc.), and performs system configuration or correction tasks as needed, assists subject matter experts with ensuring data integrity, tests system enhancements and changes, writes reports and performs data flow analysis for process improvement opportunities. Employee Services - More into query/case management The HR Technology analyst also supports HR Technology upgrades, patches, release testing and other technical projects and systems, as assigned. Activities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.
What are we looking for? •Ability to work well in a team •Ability to perform under pressure •Strong analytical skills •Written and verbal communication •Collaboration and interpersonal skills •Experience with enterprise Human Capital Management tools, including performance management/goal-setting tools, learning management systems, applicant tracking, compensation planning tools, benefits management applications, case management tools, and other related HR system(s) of record). •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Review and prioritize system maintenance (weekly/monthly/quarterly/annual) and create system enhancement requests, ensure security of HR information through established security protocol, participate in or lead project teams for M&A integrations, system integrations, upgrades, modifications, enhancements, solution optimization, and participate in issue tracking and resolution for all HR systems. • Resolve HR application issues / act as “troubleshooter” for Human Resources. Work with IT, Payroll, Benefits, Finance and other stakeholder groups in configuring required reporting or integrations with internal and external customers and / or their applications. • Oversee HR Applications & structures (Organizations/Locations/Jobs), files and interface requirements. • Ensure accuracy of data through data audits and validation methods to identify discrepancies and missing data. • Develop data integrity protocols between HR Technology and downstream applications. • Develop ad-hoc Workday reports to support HR activities as required. • Develop, implement, and deliver user training as required. • Perform various special duties as assigned.
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts Act as the liaison between the assigned internal/external client groups(s) (i.e. Business Leaders, HR Leadership, Field HR and Payroll Representatives, Functional Leaders, Third Party Vendors, etc.) and IT technical Team. • Translate business needs into functional specifications and assist in documenting technical requirements to implement solutions to support activities related to Workday functionality. • Function at a technical level and think strategically in most phases of system analysis and needs while considering the business implications of the application and technology to current and future business environment. • Provide input and support for the Workday platform and enable support for other HR Technology stack applications as needed. • Implement and support strategic processes that ensure the accuracy and integrity of HR Data. • Research new techniques in the development of systems and maintain knowledge of current trends and strategies in technology fields relating to Workday and other applications in the HR Technology stack. • Proactively collaborate with and support other HR Operations functions including HR Shared Services, Payroll, Analytics and PMO while providing operational support as well as support for projects prioritized by the PMO / Governance process. • Analyze HR processes and make recommendations for improvements via the use of technology; document specifications, develop / configure and implement new or redesigned systems, create, or modify reports, and build or maintain procedures for HR application users to ensure efficient business processes and continuous improvement. • Work on problems of various scopes where analysis of situations or data requires a review of identifiable factors; exercise judgment within defined procedures and practices to determine appropriate action; may recommend changes to existing procedures and practices based on analysis of Workday and other downstream applications and data.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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