At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Financial Advocate - Dentistry

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

RCM Financial Counseling-Finance

                      

Job Code

U18012

                     

Shift

Days

                       

Schedule

8:30am-5:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Patient Financial Advocate supporting Dentistry, you will counsel patients and responsible parties on their financial obligations and available payment options. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Counsel patients and parties responsible for payment regarding payment responsibilities and options.  

• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.  

• Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.  

• Contact insurance carriers or other sources and act as an advocate for patients.  

• Initiate the process for collecting prepayments due and perform follow-up to ensure maximum collection is achieved.  

• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.  

• Update and correctly document in the appropriate computer system.  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and three years of experience in a customer facing role with in-person or phone contact

• OR Associate’s Degree and two years of experience

• OR Bachelor’s Degree and one year of experience 

Preferred qualifications for the ideal future caregiver include: 

• Associate’s or Bachelor’s Degree

• Dental experience

• Strong customer service background

• Insurance background/experience

• Knowledge of procedures and language from a dental office

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Normal physical demands include dexterity sufficient to operate CRT/PC and other office equipment.

• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities