Job Summary

The Agent Support Advisor is responsible for providing support to Medicare agents by performing the following responsibilities An Agent Support Advisor simultaneously works with the agents and the in-house sales team to support higher levels of success. This position works in a partnership with the sales team to ensure the Agent & Sales experience is efficient, effective, and most importantly positive.   

Position Responsibilities 

• Agent recruitment support.

• Compose and post online content on the company’s website and social media accounts.
• Collaborate with the internal teams, clients, and partners on marketing strategy.
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.

• Research and provide information or informed opinion on a wide variety of concerns and topics.
• Work with agents and staff to resolve under-writing, administrative & operational issues.
• Provide phone support for external and internal sales agent inbound service requests. (Eligibility, supplies, & etc.)
• Maintain broker packets and materials. (License, AHIP, E&O, etc.)
• Assure that business is processed in a timely and accurate manner.
• Maintain technology and agent portal options.
• Provide enrollment options and process applications.
• Manage carrier resources and development.
• Monitor and enforce high customer service standards.

 Position Requirements

• Good understanding of office management and marketing principles.
• Demonstrable ability to multi-task and adhere to deadlines.
• Well-organized with a customer-oriented approach.
• Excellent knowledge of MS Office, marketing computer software and online applications. (CRM tools, Online analytics, Google Adwords etc.)
• Exquisite communication and people skills.
• High School diploma: BSc in Marketing, Business or relevant field is a strong advantage.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.