Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC is a global software company that delivers a technology platform and solutions to help companies design, manufacture, operate, and service things for a smart, connected world.

Since 1985, PTC has been enabling customers to stay one step ahead of the competition by combining our strategic vision with leading, field proven technology. PTC technology helps companies to quickly unlock the value now being created at the convergence of the physical and digital worlds through the IoT, AR, 3D Printing, Digital Twin, and Industries 4.0. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on this promise of physical digital convergence today and drive the future of innovation.

Global Business Systems – Order Fulfillment/License Management Coordinator

Your Impact

You will streamline the delivery of products and services to PTC’s customers by evolving order fulfillment and license management processes and systems.

Your Team

You will work as part of a team focused on framing and delivering order fulfillment and license management solutions. You will also have the opportunity to interact with business leaders, product managers, enterprise architects, and portfolio managers as new initiatives and capabilities are conceived of, researched, and broken into features for delivery.

Your Day-To-Day:

As part of this hybrid role that combines Scrum Master, Release Manager, and Business Analyst responsibilities, you will join a fast-paced enterprise environment focused on delivering innovative software solutions. This position is ideal for experienced professionals who thrive in Agile settings and are passionate about driving delivery excellence, coordinating releases, and shaping business requirements.

You will lead Agile ceremonies, manage release planning and execution, and collaborate with stakeholders to translate business needs into actionable solutions. You will participate in daily team cadences, gather requirements, and design solutions to augment and enhance order fulfillment and license management processes.

You will serve as a trusted partner and expert advisor to both business and delivery teams, playing an instrumental role in delivering innovative, value-rich solutions to internal and external customers. This role is critical to ensuring timely, high-quality product delivery aligned with strategic goals.

Responsibilities:

• Define order fulfillment and licensing requirements related to PTC product offerings:
  • Product/part configuration
  • Scenarios related to fulfillment of new orders, renewals, cancellations, and amendments
  • Fulfillment notifications and revenue recognition events
  • Asset and install base management
• Define and document repeatable process flow for new product introduction related to order fulfillment and licensing. Implement templates and tools to streamline process
• Translate functional and business requirements into clear and actional designs
• Demo capabilities and features to team and business stakeholders
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Plan, schedule, and coordinate software releases across multiple teams and environments
• Maintain End-to-End Transaction Knowledge to support team operations and documentation
• Collaborate with development, QA, and operations teams to ensure readiness for release
• Maintain visibility into release status and provide regular updates to leadership
• Analyze operations and customer experience and recommend improvements to streamline order fulfillment processes

Skills and knowledge:

• Strong understanding of Agile methodologies (Scrum, SAFe, etc.)
• Experience with release management tools and CI/CD pipelines
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities and work under tight deadlines
• Strong understanding of order management and fulfillment processes
• Strong understanding of the subscription lifecycle, including contract generation management, amendments, and renewals
• Strong understanding of asset management process, systems, and data
• Experience with asset data model in SFDC a significant plus
• Ability to build reports, query data, and perform data analysis
• Ability to build and manage process flows
• 3-5 years of experience working with Salesforce.com Sales Cloud and/or Revenue cloud
• Salesforce certifications in sales cloud, service cloud, or revenue cloud preferably
• Leading Scrum meetings, Coordinating team dependency tasks and planning releases

We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

Basic Qualifications:

• Bachelor’s degree
• 5 years of professional experience working as part of an agile team as a systems business analyst with Release management capabilities.

Why PTC:

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.

We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team.

We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career.   

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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