Position Summary...

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

About Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.3 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
 

What you'll do:

• Drive design, development, implementation of cloud-based contact center solutions, CIVR, Database integration, CRM integration, Omnichannel Support - Chatbot development etc.

• Translating business requirements into Contact Center IVR Call Flows

• Developing, testing, monitoring, and supporting Contact Center IVR flows and related services

• Build, test and deploy cutting edge solutions at scale, impacting associates of Walmart worldwide.

• Follow best practices in development, code coverage, testing, monitoring and alerting.

• Interact with Walmart engineering teams across geographies to leverage expertise and contribute to the tech community.

• Be involved in the successful implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.

• Work closely with the Tech Leads and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery) within the established architectural guidelines.

• Learn new and changing technologies and adapt to ensure best software practices and standards.

• Interact closely for requirements with Business owners and technical teams both within India and across the globe.

• You will help and participate with the teams that leverage and contribute to open-source technologies to Make impact on a global scale

• Good understanding of business environment, excellent communication skill and ability to work proactively in a fast-paced environment

What you'll bring:

• NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, Digital-first OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 7+ years of experience

• Ability to independently develop, debug and maintain complex IVRs including with multiple services. (Critical)

• Ability to program in one or more of the following software languages: Java, JavaScript (Good to have)

• Ability to develop, maintain, and troubleshoot webservice API calls (Good to have)

• Basic knowledge of Azure, GCP, Docker and Kubernetes will be advantage. (Good to have)

• Intermediate SQL Server, MongoDB knowledge; including creation modification and maintenance of tables, stored procedures, and triggers (Good to have)

• Good knowledge of any source control such as GitHub, TFS etc. (Good to have)

• Knowledge of additional tool such as JIRA, ServiceNow will be an added advantage (Good to have)

• Retail, health & benefits, and Contact center domain Knowledge preferred. (Good to have)

• Should be willing to work in evening shift (US Time) and demonstrate the flexibility.

 

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 3years’ experience in software engineering or related area at a technology, retail, or data-driven company.
Option 2: 5 years’ experience in software engineering or related area at a technology, retail, or data-driven company.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Certification in Security+, GISF, CISSP, CCSP, or GSEC, Master’s degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 1 year’s experience leading information security or cybersecurity projects

Information Technology - CISCO Certification - Certification

Primary Location...

4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India