JOB DESCRIPTION:

Main Responsibilities

The Customer Service Specialist is responsible for processing orders via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.

Key Responsibilities

• Processing orders (include normal order, consignment order) via phone or mail, email, fax, or EDI, as well as handling and resolving customer inquiries in a professional and expedient manner.

• Closely coordinate with territory sales managers to meet customer's requirements and support monthly & quarterly sales target accomplishment.

• Handle customer queries, product complaints, recalls and exchange.

• Prepare shipping documents (invoice/ packing list/ others) as required for any stock sharing or return to plant.

• Execute daily operations including products receiving, storage, inventory management according to Abbott's SOPs

• Coordinate multi-functional issue resolution to troubleshoot errors between SAP/WMS interface/ systems and physical products.

• Review on the short UBD, inactive Inventory, phase-in/phase-out, communicating with business partners to minimize the negative cost impact.

• Perform inventory counts including consignment count and warehouse count.

• Follow up GDP SOP of Customer Service functions to apply for GDP regulations certification covering order management.

• Manage and maintain Loan Case for Commercial Team to support the urgent operation.

.

Skills & Experience Required

• A diploma or equivalent of college graduated.

• At least 2 years of working experience in similar roles

• Demonstrates excellent telephone and interpersonal communications skills

• Knowledge of MS Office, including Excel and MS Word with high numerical accuracy

• Knowledge of SAP ERP system is preferred.

• Experience in/or appreciation for the medical device industry is preferred

• Able to work independently and as part of team

• Able to organize and prioritize work

• Handle and process customer complaints in timely manner

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Taiwan > Taipei : No. 407, Ruiguang Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable