Job Summary:

Job Summary:

WHO ARE WE?
 

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on! 

The Role:

As the Night of Show Upsell Supervisor you are a leader in the venue, committed to providing the highest level of guest’s experience. Someone who is unstoppable in providing the ultimate guest experience. As the Night of Show Upsell Supervisor you are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs with you Upsell team. This role is one of customer acquisition and customer retention, measured by revenue generation and team productivity and effectiveness. Responsibilities: Manage Hourly Team Members Work with senior management team on disciplinary and performance issues Manage inventory with Ancillary Manager or General Manager and with them create the team’s nightly, weekly, monthly sales goals Build relationships and data with the venue’s members and VIP clients and have the ability to anticipate their needs Upsell available premium inventory to concert attendees Ensuring compliance with Workplace Standards Maintain constant communication with staff and guests to ensure that they receive highly personalized service Floor Management Set up Job Functions:

• Manage Hourly Team Members
• Work with senior management team on disciplinary and performance issues
• Manage inventory with Ancillary Manager or General Manager an create the team’s nightly, weekly, monthly sales goals
• Build relationships and data with the venue’s members and VIP clients and can anticipate their needs
• Upsell available premium inventory to concert attendees
• Ensuring compliance with Workplace Standards Maintain constant communication with staff and guests to ensure that they receive highly personalized service.

Qualifications:

MINIMUM QUALIFICATIONS:

• WORKING KNOWLEDGE OF:
  • Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends
• ENTRY LEVEL KNOWLEDGE OF:
  •  Legal and HR issues about the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
• INTERPERSONAL SKILLS:
  • Exhibits positive attitude, maintains objective view, listens empathetically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity
• ABILITY TO:
  • Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner

Required

• High school diploma/GED
• Must be at least 18 years of age
• Excellent verbal, written and interpersonal communication skills
• Familiar with iPhone and iPad technology
• Ability to work weekdays, weekends and holidays, including late evenings

Preferred

• Point of sales experience
• Customer service experience

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant  consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.