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Job Summary

The RVP Technical Operations will provide executive-level guidance for all Technical & Network Maintenance Field Operations for the California Region. This leader will report directly to the Regional Senior Vice President, serving as the key regional interface with the West Division office. The RVP represents the regional interests and will partner with the Divisional, National, and Regional Cable finance leads as well as the Executive leads for all functional areas within the region.

Job Description

Core Responsibilities:

• Drives a customer and employee centric culture.
• Creates and executes customer centric strategies to achieve overall business objectives including key operational metrics, revenue, expense targets and developing a highly skilled, motivated, empowered and diverse workforce.
• Oversees all technical and network maintenance operations for the CA Region
• Responsible for the overall customer experience, including both Residential and Commercial Business fulfillment activities.
• Partners and influences TCOE activities including efficient routing and technical support activities.
• Strategically works with other functional leaders in forecasting customer activity, resource requirements to meet customer demand; identifies and manages resources allocation and needed employee skill sets within the area based on forecasted work levels.
• Responsible for overseeing expense budgets including labor and capital.
• Ensures the financial and operational planning processes are tied to business plans. 
• Monitors and analyzes all matters that impact the operational performance of the Region and takes appropriate action to address any trends.
• Accountable for working with the region to meet or exceed regional P&L capital and forecasting specifically area controllable elements of the P&L.
• Translates the organization’s vision, values, and business goals into individual and team goals.
• Manages technical operations metrics cost control initiatives and complex strategy and activity.
• Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
• Partner with division Technical Operations, Network Maintenance and Customer Experience partners to identify and drive key initiatives to continue to improve the employee and customer experience.
• Responsible for both internal and external (business partner) work force resource, performance, and Productivity.
• Works closely with business operations (Finance) in executing fleet, facility, and other asset management.
• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships.
• Partners with the Talent organization and Human Resources on identifying and developing the best talent possible.
• Interprets, administers, and implements corporate policies and procedures.
• Strong partnership with functional peers in other regions and West Division.
• Knows the competition and innovates appropriately.

Professional Experience & Qualifications:

• Bachelor's Degree or Equivalent
• Minimum 10 years of experience at an executive-level in a complex large size cable or telecom organizations.
• 10 years of experience must include a mix of operations and financial/analytical responsibilities including P&L.
• Previous large market General Manager, VP Operations, AVP, or other similar level experience preferred.

Additional Requirements:

• Leadership and Strategic Thinking
• Financial Acumen
• Effective Team and Relationship Building
• Execution Excellence & Reliability

Skills

Build High-Performing Teams, Execution Excellence, Financial Acumen, High Reliability, Leadership, Strategic Thinking

Compensation

Primary Location Pay Range: $287,339.00 - $431,008.50

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

15 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.