Service Coordinator

Posted:
10/29/2025, 10:31:26 PM

Location(s):
Metropolitan Borough of Solihull, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Operations & Logistics ⋅ Sales & Account Management

Job Description

Job Overview

We are seeking an experienced and highly organized Coordinator . This new role is crucial for the continued growth of the UK&I business.

Key Responsibilities

  • Collaborate with Sales and Operations: Work closely with the sales team to understand client needs, align pricing strategies, and ensure quotes reflect current inventory and production capabilities.

  • Improve Efficiency: Identify opportunities to streamline the process and implement best practices to improve team efficiency and accuracy.

  • Customer Communication: Serve as a key point of contact for complex or high-value quotes, communicating directly with customers to address questions, provide pricing updates, and ensure satisfaction.

  • Reporting and Analysis: Prepare reports on quoting performance, analyze win/loss ratios, and provide insights to management on pricing trends and opportunities for improvement.

  • Team Development: Foster a collaborative and learning-oriented environment for the junior associates, providing ongoing feedback, training, and development opportunities.

What We Offer

Johnson Controls offers a competitive remuneration package based on qualifications and experience, including life and accident insurance for eligible employees. Our benefits package includes continuous training, professional development opportunities, and a supportive working environment. As part of our global team, you will be part of a diverse company that rewards excellence and inspires people to achieve their best.

Skills and Qualifications

  • Bachelor’s degree in business, Finance, or a related field, or equivalent work experience.

  • 3-5 years of experience in quoting, pricing, or sales support, with at least 1 year in a leadership or supervisory role.

  • Proven ability to lead and manage a small team, with strong mentoring and coaching skills.

  • Excellent attention to detail and a strong sense of accountability.

  • Strong interpersonal and communication skills, with the ability to work effectively across departments.

  • Advanced proficiency in Microsoft Office (Excel, Word); experience with CRM or quoting software is required.

  • Familiarity with pricing models, financial analysis, and supply chain management is a plus.

Competencies

  • Leadership: Ability to effectively manage and develop a small team, while maintaining a positive and productive work environment.

  • Analytical Thinking: Strong problem-solving and decision-making skills, with the ability to review complex data and provide accurate pricing.

  • Collaboration: Capable of working closely with sales, operations, and customer service teams to meet client needs and company goals.

  • Process Improvement: Focused on continuous improvement, identifying areas where processes can be optimized.