Company:

Marsh

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Deputy Manager/Manager – Insurance Operations (Grade D1/D2)

We’re seeking a Deputy Manager/Manager – Insurance Operations who is ready to work in diverse insurance work. This role gives an opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support

We will count on you to:

• Process, Team and Client Management:

• Lead and oversee the Proof of Insurance Advisor team to ensure the efficient, accurate, and compliant management of proof of insurance processes for complex client programs.

• Drive superior client service delivery, regulatory adherence, and operational excellence while fostering collaboration among brokers, clients, carriers, vendors, lenders, and internal departments.

• Our team is growing at fast pace with a vast diversity in the experience that each colleague has i.e. campus and professionals from either insurance sector or different industry – ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycle

• Be an integral part of the team, play a key role in building and transitioning functional capability to the service center, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided

• Ensure adherence to monthly tests to evaluate colleagues a regular interval

• Identify best practices that are followed across the industry and tailor them as per our needs

• Support the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.

• Develop and identify problem areas in process and develop preventive measures

• Determines best method and channel to address various training needs.

• Ensure adherence to performance matrix

• Drive team performance and delivery quality results

• Maintain business SLA and quality needs of the process

• Ensure adherence of self and team to RTO expectation

• Highlight process challenges in a timely manner

Compliance, Regulatory and Procedural Responsibilities

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company

• Appropriate usage of Marsh’s systems to monitor, record and retain information

• Demonstrate clear understanding of regulatory requirements

• Proactively ensures compliance with regulatory and risks framework

• Adheres to policies, guidelines and operating procedures

• Keeps own knowledge and expertise up to date and relevant

• Identifies and evaluates risks appropriately. Recognizes how own actions impact compliance

• While the above are basic requirements mentioned, the role may not be limited to only these listed.

What you need to have:     

• Overall exp of 8+ years & 3+ years of experience in leading team and people management

• Preferred - US insurance or financial services industry and process experience.

• Excellent communication skills

• Good Facilitation skills

• Possess strong problem-solving skills and reasoning ability

• Ability to adapt quickly

• Ideate and identify opportunities

• Willingness to work in both shifts: 2.30pm – 11.30pm & 6.30pm – 3.30am shift

What makes you stand out:

• Excellent Program Management skills.

• Prior experience in US Certificates processes.

• Strong Service orientation and Demonstrated commitment to client satisfaction.

• Experience in designing development programs for team members.

• High expertise in facilitating development programs

• High attention to detail

• Engaging with crowd and identifying areas where assistance is required

• Experience in managing delivery of customer service supporting clients in a fast-paced office environment, reviewing business documents and identifying relevant information to complete tasks, and working with multiple applications effectively to complete transactions.

• Any Insurance related certifications

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.