The Operational Excellence Consultant will play a critical role in identifying, assessing, and prioritizing automation and AI opportunities across business processes. This position bridges the gap between business needs and technology solutions, ensuring that automation and AI initiatives deliver measurable value and align with organizational goals.

Position Responsibilities:

Process Discovery

• Conduct end-to-end process mapping and documentation using tools such as BPMN or process mining software.
• Analyze workflows to identify bottlenecks, redundancies, and opportunities for automation.
• Engage stakeholders to validate current-state processes and gather insights.

Process Improvement and Redesign

• Apply Lean, Six Sigma, and other continuous improvement methodologies to optimize processes.
• Design future-state processes aligned with business objectives and customer needs.
• Facilitate workshops to co-create solutions with cross-functional teams.
• Ensure redesigned processes comply with regulatory and quality standards.

Opportunity Identification & Assessment

• Analyze business processes to identify inefficiencies and areas suitable for automation or AI integration.
• Conduct feasibility studies and cost-benefit analyses for proposed automation and AI solutions.
• Develop opportunity assessment frameworks to evaluate ROI, complexity, and impact.

Requirements Gathering & Documentation

• Collaborate with stakeholders to capture functional and technical requirements.
• Translate business needs into clear specifications for automation and AI solutions.
• Maintain detailed documentation including process maps, user stories, and acceptance criteria.

Stakeholder Engagement

• Act as a liaison between business units, IT teams, and solution providers.
• Facilitate workshops and discussions to align on priorities and solution design.

Data Analysis & Insights

• Analyze operational data to support opportunity identification and performance measurement.
• Provide insights on trends and patterns that can inform automation and AI strategies.

Solution Evaluation & Implementation Support

• Assist in vendor evaluation and technology selection for automation and AI tools.
• Support project teams during implementation, testing, and deployment phases.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• 3+ years of experience in business analysis, preferably in automation or AI projects.
• Strong understanding of Power Platforms, RPA (Robotic Process Automation), AI/ML concepts, and digital transformation.
• Proficiency in process mapping tools and data analysis (e.g., Power BI, Excel).
• Excellent communication, problem-solving, and stakeholder management skills.

Preferred Skills:

• Experience with automation solutions (e.g., Power Platform, UiPath, Automation Anywhere, Blue Prism).
• Familiarity with AI technologies such as NLP, predictive analytics, and machine learning.
• Knowledge of agile methodologies and project management practices.

Key Competencies:

• Analytical Thinking
• Business Acumen
• Technology Awareness
• Collaboration & Influence
• Strategic Mindset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid