Lead Secretary / Receptionist Full Time Hendricks Ortho and Sports Medicine

Posted:
8/21/2024, 12:04:02 PM

Location(s):
Brownsburg, Indiana, United States ⋅ Indiana, United States ⋅ Plainfield, Indiana, United States ⋅ Greencastle, Indiana, United States ⋅ Avon, Indiana, United States ⋅ Danville, Indiana, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Job Summary :

Assists in organizing, coordinating, implementing, and supervising activities related to physician practice secretary and receptionists. Acts as a resource in the absence of the Practice Coordinator or as assigned by the Director of the Practice. Responsible for maintaining all practice offices front office functionality and oversight of the staff to ensure that excellent customer service for patients as well as operations for the practice are maintained

Job Description

Essential Responsibilities
•    Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications.  All word processing and communications to be completed in a timely and efficient manner.
•    Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Office Manager.   
•    Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.
•    Assures coverage of the front office phones when unavailable.  Maintains correspondence and message taking that is required from the above-mentioned responsibilities.
•    Responsible for the filing and copying of all patient and non-patient related items and correspondence.
•    Provide appropriate feedback to ensure efficient and effective front office functions.

Administration

•    Plans, implements, and supports the activities of the practice secretary and receptionists at all locations. 
•    Represents the department in dedicated public relations, committees, and education affairs as delegated
•    Assists the Practice Coordinator in determining the needs regarding secretary and receptionist staffing, operations, and training.
•    Maintains the dedicated area and equipment to a safe level of operation and requisitions repairs as deemed necessary.
•    Assists with planning and implementation of educational and staff development programs for dedicated areas staff, interdepartmental hospital staff, patients, and public relations.
•    Prepares and maintains departments records for monthly reports, policies, procedures, as directed by department director. 
•    Assists in performing associate performance reviews for staff that they support, the department director reserves the right to make decisions related to salary increases and disciplinary actions. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vocational and Educational Preparation: 
•    Associate degree or completion of minimum 2 years of college equivalent
•    5 years of secretary receptionist experience 
 

Work Shift :

8:00am – 4:30pm (United States of America)

Scheduled Weekly Hours :

40