Posted:
8/28/2024, 2:47:37 PM
Location(s):
Fall River, Massachusetts, United States ⋅ Massachusetts, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Job Description:
Major Responsibility: The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values. This leadership position will manage and schedule all Store Sales Associates and assist all Bookstore Departments in hiring employees and ensuring staffing levels meet budget plan and needs of the bookstore.
Major Responsibility: The Customer Service Manager is responsible for coaching and guiding associates to ensure we achieve our mission to provide a world-class shopping experience to our customer as well as ensuring the professional growth and development of your team of associates.
Major Responsibility: The Customer Service Manager properly informs all Sale Associates with
changes to systems, policies, and procedures. Provides staff with meaning feedback about work performance and identify opportunities for continued professional growth.
Major Responsibility: Monitor cashier accuracy and shortages with close coordination with the
Director, Associate Director, Bookstore Business Office, Financial Manager and as needed and/or Department Managers.
Major Responsibility: The Customer Service Manager is responsible for time keeping and
submitting payroll for all the sales associates.
Major Responsibility: The Customer Service Manager has key holder responsibilities and sole
decision making on their scheduled weekend shift. This includes opening and closing the bookstore specified and agreed upon by the Director and or/ Associate Director. While on duty, the Manger should restock, replenish and complete weekend mail orders.
and/or Associate Director.
Education and Experience
Job Competencies
All offers of employment are contingent upon a criminal background check. Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.
Benefits of Working at Brown:
Information on the Benefits of Working at Brown can be found here.
Recruiting Start Date:
2024-08-07Job Posting Title:
Manager, Customer ServiceDepartment:
BookstoreGrade:
Grade 9Worker Type:
EmployeeWorker Sub-Type:
RegularTime Type:
Full timeScheduled Weekly Hours:
37.5Position Work Location:
OnsiteSubmission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Still Have Questions?
If you have any questions you may contact [email protected].
EEO Statement:
Brown University is an E-Verify Employer.
As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.
Website: https://brown.edu/
Headquarter Location: Providence, Rhode Island, United States
Year Founded: 1764
Last Funding Type: Grant
Industries: Education ⋅ Higher Education ⋅ Universities