Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 90,000 colleagues and over 4,500 stores across several retail fascias in over 36 countries around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Control Room Shift Manager

To contribute to and support the day- Responsibilities / Objectives:
•    Responsibility for the performance of the team.
•    Direct line management of nightshift Lead Technicians (2), FFC (1) and Technicians (3) and keep open lines of communication with the Duty Manager regarding Team performance/issues.
•    Colleague development through appropriate interventions, such as Probationary Reviews, One-to-One Reviews, Appraisals & PDPs to drive high-performing individuals & teams.
•    To complete regular reviews of colleague output such as reports, emails and radio comms to ensure high performance.
•    To deliver operational strategy through effective communication and a proactive approach to the management of automation.
•    To attend and contribute with relevant and up-to-date information in shift meetings.
•    To ensure that all Service Level Agreements (SLAs) are met.
•    To identify opportunities and initiatives for continuous improvement in ways of working, quality, consistency, and effectiveness.   
•    To provide management colleagues and 3rd party suppliers with statistical reports, analysis and recommendations to help drive continuous improvement.  
•    To partner with peers and other key contacts throughout Distribution, Head Office and Stores.
•    To work alongside colleagues and Control Room Training & Compliance Manager to create and maintain SOPs and development procedures.
•    Deliver effective coaching and support for all day-to-day tasks.
•    Encourage and promote departmental and site-wide engagement through knowledge sharing and events.
•    To support the Control Room Duty Managers in delivering the business strategy.
•    Attend and complete all E-Learning, Operational and Behavioural required training.
•    Ensure the below department KPIs are met:
    95% E-Learning
    Papaya Compliance 95%
    100% Incident Management Comms

Skills, Experience and Competencies:
•    Proven ability to lead a team
•    Adaptable and open to change - forward thinking in outlook
•    Excellent attention to detail
•    Excellent communications skills, both written & verbal
•    Assertive with the ability to challenge and influence people at all levels
•    PC literate, with the ability & willingness to learn & become expert in new systems
•    Strong analytical & problem-solving skills
•    Good commercial awareness

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Free parking
• Incremental Holiday Allowance
• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme
• Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

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