Senior Techinal Support Engineer

Posted:
11/25/2024, 8:30:27 PM

Location(s):
Belfast, Northern Ireland, United Kingdom ⋅ Northern Ireland, United Kingdom

Experience Level(s):
Senior

Field(s):
IT & Security

Workplace Type:
Hybrid

What you will do

  • Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
  • Logging and keeping detailed records of support cases
  • Prioritizing and managing open cases
  • Talking clients through a series of actions to help set up systems or resolve issues
  • Troubleshooting system and diagnosing and solving CEM hardware or software faults
  • Installing and configuring CEM AC2000 software applications & hardware
  • Writing technical Troubleshooting guides, user guides & product release notes
  • Delivering technical product training on hardware or software applications

What we look for

Essential

  • Degree in Computer Science or related subject or relevant industrial work experience.
  • Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience
  • Understanding of Linux including shell scripts
  • Understanding of SQL
  • Experience with Networking and troubleshooting servers/client machines
  • Experience of Virtual Platforms including Guest OS Installation 
  • Experience installing and supporting Windows applications 
  • Self-motivated to manage your own time independently and must be able to work as part of a team.
  • Willingness to travel

Desirable

  • Experience in a customer-facing technical support environment
  • Experience in supporting custom software applications
  • Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems
  • Proficiency in any other European language