Use Your Power for Purpose

As Quality Control (QC) Support Manager, you will champion compliance and continuous improvement across Pfizer Melbourne’s Chemistry and Microbiology laboratories. You will drive operational excellence, foster a culture of innovation, and collaborate with global networks to deliver safe and effective products to patients. Your leadership will shape laboratory design, process optimisation, and data integrity, ensuring our teams meet the highest standards of quality and regulatory compliance.

 

Aided by laboratory managers and coordinators, the QC Support Manager is accountable for stability management, method validation, and QC’s key compliance activities – Change Control, investigations, corrective and preventative actions (CAPA) and Annual Product Quality Review (APQR) preparation. The Support Manager ensures that test methods produce reliable and accurate results, that the nature of our products is understood, and that necessary change is implemented effectively.

 

The QC Support Manager is responsible for leading the compliance and continuous improvement activities for the Pfizer Melbourne laboratories. The role services both QC Chemistry and Microbiology labs, influencing the organisation of the workspaces, the adoption of technologies, the application of data integrity principles, and the maintenance of department budgets.

 

The role is expected to develop a keen understanding of Pfizer’s norms, including Operational Excellence standards and tools, and industry best practices and to lead compliance and continuous improvement initiatives for QC. The manager will collaborate with cross-functional teams to enhance laboratory design, refine manufacturing and QC processes, and seek operational efficiency.

What You Will Achieve

The primary responsibilities of the role are:

• To develop and maintain a work culture and practices that enable the laboratory to better meet business demands while sustaining Good Manufacturing Practice compliance
• To instil continuous improvement concepts within the QC Support team and wider QC organisation
• The oversight of the:
  • Product stability program
  • The test method validation/verification and compendial compliance programs
• The accurate and timely:
  • Assessment of out of specification (OOS) and out of trend (OOT) results
  • Preparation of QC-related components of annual product quality reviews
  • Determination and implementation of corrective and preventative actions
  • Initiation and administration of Change Control records.
• The mentorship, coaching, and training of colleagues, sharing expertise, knowledge, and best practices to support their professional development and ensure a high level of competency within the team
• Participating as an active member of the Quality Leadership Team and site’s Extended Leadership Team.

The QC Support Manager may act as a delegate for the Site Quality Operations Lead as required. The QC Support Manager may delegate their authority others within the QC Support team or to QC Managers.

Here Is What You Need (Minimum Requirements)

• Bachelor of Science or related discipline
• Minimum 5 years’ experience in a management role
• Experience with relevant platforms (eg, Laboratory Information Management Systems, electronic Quality Management Systems, Power BI)
• Leadership capability and communication skills necessary to achieve results through others
• Proven ability to mentor and coach employees. Advanced coaching skills
• Proven project and change management skills
• Knowledge of Pharmaceutical Quality Systems and demonstrated understanding of Good Manufacturing Practice.

Bonus Points If You Have (Preferred Requirements)

• Master's degree
• Knowledge in the application of statistical tools, root cause analysis, and/or six sigma methodologies
• Experience in Production or Quality departments preferred.

  
Work Location Assignment: On Premise

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:

• Paid parental leave

• Access to Health & Wellness apps

• Career Growth Experiences program

• Recognition & rewards program

• Paid volunteer days

• Life Insurance Benefits

• Pfizer Learning Academy access to top content providers

• Access to flu vaccines & skin checks

• Options to purchase additional leave

• Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

Quality Assurance and Control