Roles & Responsibilities :

• Design, develop, and implement AI & automation solutions for IT / Biz processes
• Develop and maintain reusable repository of automation scripts and workflows using scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g., ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).
• Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent automation, predictive analytics, self-healing systems, AI Agents & Copilots
• Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.
• Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance.
• Collaborate with IT operations teams to identify automation opportunities and prioritize projects based on business impact.
• Contribute to the development of internal automation tools and frameworks.
• Contribute to AI/Gen AI Microapps development in external OEM Marketplace (ServiceNOW,GCP,Azure,AWS)
• Troubleshoot and resolve issues related to automation systems and AI models.
• Document automation processes, code, and models clearly and concisely.
• Evaluate variety of open source & OEM technologies and tools for the best solution
• Undertake designated skill/knowledge development of the organization including training of next level team members