Technical Support Agent - Navy Key Management Infrastructure

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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CACI is seeking a cleared Technical Support Agent who will support a mid-size to large Key Management Infrastructure Help Desk program for the CACI organization. The Technical Support agent would support DoN KOAMs. Focus is on technical assistance over the phone, via email, and or over message traffic

What You’ll Get to Do:

• Provide technical support for DoN users requiring routine and emergency support.
• Track help desk activity by gathering metrics to identify current and future concerns.
• Coordinate with Department of the Defense (DoD) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections.
• Configure High Assurance Internet Protocol Encryptor (HAIPE) to KMI specifications. Prepare DoD COMSEC accounts for transition to refreshed KMI Management Client (MGC).
• Assist in the completion of account inventory actions and resolving technical issues.
• Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy.
• Provide KOAM technical assistance for installing the KMI MGC node.
• Provide customer service to US Navy, US Marine Corps, and US Coast Guard

You’ll Bring These Qualifications:

• Active Secret Clearance
• Must have 5 years of experience in C4IRS systems • Must have prior Key Management Infrastructure experience – minimum 5 years
• Must have prior COMSEC experience – minimum 5 years.
• Must have some network engineering/configuration knowledge and experience
• Strong interpersonal skills to communicate and work with customers and team members.
• Strong analytical and problem-solving skills.
• Strong organizational and time management skills

These Qualifications Would be Nice to Have:

• Associates degree in engineering, computer science, or other related technical field. or other related technical training
• KMI Operating Account Manager (KOAM) qualified CompTIA Network Plus
• CompTIA SEC +

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

 

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$70,900 - $148,900