Exemption Status:

United States of America (Exempt)

$108,753 - $152,256 - $195,758

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary: Supervises the segment Business Analysts, ensuring adherence to proven client team best practices, alignment and support of the sales process, and achievement of performance standards and client performance guarantees.  Functions as technical liaison between MedImpact and assigned clients by leading business analyst team(s) in pre- and post-sales support. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides maintenance of business support, product implementation and support, and other systems related needs.

• Manages assigned work group(s) to achieve the goals and objectives of the market segment and business unit, including budget, revenue, customer retention, and new sales targets.

• Shares accountability for achieving segment revenue targets with client team counterparts. 

• Promotes the overall vision and strategies of the enterprise within the team.

• Responsible for delivering exceptional service to clients within assigned region, including open channels of communication, prompt response to inquiries & requests, flexible process and technical solutions, as well as timely, accurate results that meet customer specifications. 

• Serves as key interdepartmental liaison to assure open communication & collaboration between client teams, client shared services teams, and enterprise support staff. 

• Champions service excellence and builds internal partnerships that optimize service capabilities for our customers. 

• Ensures that staff members are aware of business plan objectives, individual accountabilities and the competencies critical to successful job performance.

• Manages the client service request (SR) process for the assigned segment. 
• Ensures timely and accurate documentation, specification gathering, design review, prioritization, tracking, reporting, and oversight of client SR’s from initial request to delivery. 

• Champions client requests on behalf of the client team, including turnaround time expectations and resources required.  Ensures that clients are aware of SR status throughout the process and that deliverables are on time, within budget, and meet the quality levels expected by internal and external customers.

• Manages work group(s) to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.

• Provides day-to-day leadership, including developing and administering policies, business processes, quality standards, measurement criteria, and operating budgets.

• Sets high standards and encourages new ideas for improving organizational performance. 

• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers. 

• Supports new product offerings and strategic marketing efforts.

• Actively participates as a key member of cross functional workgroups, teams, and committees as assigned. 

• Leads and promotes continuous improvement by developing and documenting business processes, assigning roles and responsibilities, and measuring results. 

• Identifies and leads the improvement opportunities in assigned work groups and business processes. 

• Seeks out and actively participates in business initiatives that contribute to service excellence.

• Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives.  Provides recommendations for the acquisition/development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner. 

• Manages and maintains commitment to operational goals in the face of obstacles and collaborates with internal customers. 

• Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.

• Maintains awareness of information technology trends that may influence the company’s systems and business operations.  Serves as client team technology and business systems subject matter expert (SME).

Supervisory Responsibilities        

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree and a minimum of four (4) years’ information technology operations experience in a PBM or healthcare environment; or equivalent combination of education and experience.  A minimum of one (1) year of previous experience managing and/or supervising a staff with responsibility for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12months in new position. 

Computer Skills

Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data. Business user of multiple software applications/processing systems.  Working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedOptimize, Visio, knowledgeable of UNIX operating systems.

Certificates, Licenses, Registrations

None currently required

Other Skills

In-depth understanding of the company’s operations structure, products, and services preferred. Current knowledge of information technology, systems, and healthcare operations. Good written communication skills with the ability to write detailed specifications and SOW’s. Good verbal communication skills to explain proposed design solutions as well as provide technical input/ guidance in a way that fosters understanding among non-technical partners; Solid understanding of the attributes, inter-relationships, and business processes of PBM services Good decision-making skills, including expert problem analysis and discernment under pressure. Strong planning, organizing, prioritizing, negotiating, team building, and leadership capabilities.  Demonstrated ability to positively interact with clients, customers and assigned staff Demonstrated accountability for achieving service commitments and ability to deliver results under tight time and resource constraints

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills                                                 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Language Skills                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies     

To perform the job successfully, an individual should demonstrate the following competencies:

• Building Effective Teams
• Decision Quality
• Informing
• Confronting Direct Reports
• Delegation
• Organizational Agility
• Customer Focus
• Drive for Results
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles and risk of electrical shock. The noise level in the work environment is usually moderate.

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring one to work the hours needed to get the job done.  Therefore one must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  This may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 20% of the time. 

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.