About Us:

Summary

The Claims Manager supports claims handling across five offices, focusing primarily on Commercial Lines while also providing support for Personal Lines claims. This role manages the end-to-end claims process for complex and high-profile accounts, collaborates closely with internal teams and external partners, and ensures consistent, efficient claims handling practices.

Job Functions & Responsibilities:

​Client Advocacy & Consulting

• Assist clients in understanding the claims process
• Meet with clients to discuss carrier coverage positions
• Assist clients in understanding outcomes, timelines, and key considerations in the claims process.
• Participate in client presentations, RFPs, webinars, and other client-facing activities as needed.

Claims Handling & Technical Expertise

• Handle complex and high-profile claims for Commercial Lines accounts, with additional support for Personal Lines claims.
• Proper reporting of claims
• Review carrier coverage position letters and prepare rebuttal correspondence when appropriate.
• Liaise with carriers, TPAs, adjusters, attorneys, and insureds to coordinate claim strategy and achieve resolution.
• Coordinate and conduct claims reviews with carriers and/or TPAs.

Operations & Reporting

• Maintain claim files, diaries, documentation, and all required recordkeeping in internal systems.
• Create and maintain claims trending reports, lag time reports, and loss analyses for complex claims.
• Navigate and utilize carrier databases to track and monitor claim activity.
• Support accurate claim filing in coordination with Commercial Lines and Personal Lines service teams.
• Assist with marketing and sales efforts by supporting claims-related components for prospective accounts.
• Prepare professional correspondence independently.
• Perform other duties as assigned.

Requirements

• Extensive technical knowledge of insurance policies, coverage triggers, and claims handling processes.
• Minimum 5 years of claims management experience.
• Four-year college degree.
• Excellent verbal and written communication skills.
• Strong skills in Microsoft Word, Excel, Outlook, and Windows.
• Strong organization, attention to detail, analytical ability, and client service orientation.
• Ability to travel in-state and out-of-state when required.

Preferred Qualifications

• CPCU designation or related insurance coursework.
• Adjuster and/or Broker license.
• Multi-line brokerage claims experience.
• Previous claims adjuster experience.
• Experience working with high volumes of paperwork and documentation.
• Intermediate to advanced proficiency with Microsoft Office.

#LI-KP1

Department Claims Management

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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