Work Flexibility: Hybrid

Job Overview

This position is responsible for providing front line support for our customers on both technical support and administrative inquiries. This role will assist field service technicians and obtaining repair approvals from customers. This individual must serve as a contributing member of the Service Team while championing Stryker’s Vision, Promise and Mission.

Responsibilities

Individual Responsibilities:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:

• · Respond in a professional and enthusiastic manner to all customer inquiries via phone and email regarding product information, service repairs. pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues
• Accurately process Technical Service orders received by telephone, email. Provide acknowledgement and confirmation of receipt to the customer
• Employ excellent time management, prioritization, and organizational skills to follow up with customers on all outstanding Service orders within expected timelines
• Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers
• Handle Administrative/Reporting Tasks as required
• Participate in the development and implementation of continuous improvements within the department
• Actively participate in team and company meetings
• Other duties/projects/general administration as assigned by Manager

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct
• Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy

Knowledge & Skill Requirements

• Ability to quickly build and maintain strong customer relationships over phone and email
• Excellent communication skills (verbal and written)
• Strong time management, prioritization, and organizational skills
• Ability to handle multiple tasks while ensuring a high level of focus on detail and accuracy
• Proficiency using computer systems such as Excel, ERP’s, CRM’s
• Lean Six Sigma experience an asset

Education & Qualifications

• ·Currently enrolled in a Business Program meeting the requirements for Co-op placement

Travel Percentage: 10%