---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Delivery Ops Lead Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Supports high quality work through a positive environment • Monitors efficiency of Intercompany team with a focus on improvement • Ensures site meets performance objectives • Produces site scorecard metrics as needed by Client and Accenture leadership • Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process • Identifies additional non-client specific training for staff to enhance skill sets among all levels • Remains current on risk management/insurance trends, client initiatives and other necessary topics • Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets • Creates incentive programs and performance awards • Proactively identifies and initiates processes that will improve client perception. • Serves as a mentor and role model for all unit employees • Coaches Intercompany team acclimate to Accenture culture and methodologies • Shares ideas freely and openly to build a collaborative unit • Creates a Great Place to Work Environment • Performs and/or manages special projects as approved for the client, under the direction of the Senior Manager OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:  

• Standard SDL Profile

• At least 8-10 years of relevant experience in Service Delivery

• At least 5 years leadership experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.