The opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you 

Responsibilities

• Attend to agents and customers at the branch counter from 9:00 am to 5:30 pm.

• Assist agents with follow-up on New Business, POS (Point of Sale) Administration, POS Benefits, and Claims AIRA documents.

• Support MyCare channel and walk-in agents/customers in preparing Policy Sustainability Reports (PSE).

• Address customer inquiries by explaining product plan features, plan benefits, and other related questions.

• Study and understand older plans to effectively cross-sell for better customer benefits.

• Participate in the conservation process, including pre-lapse, lapsed, and renewal benefit calls.

• Ensure timely reporting by scanning documents and recording pending issues, following through based on the turn-around-time (TAT).

• Review customer feedback from TNPS (Transactional Net Promoter Score) verbatims, provide feedback to close loops, and discuss further action plans with the supervisor.

• Process policy servicing transactions from customers according to the agreed TAT and based on the authority given.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Strong customer service skills.

• Ability to understand and explain product features and benefits.

• Proficiency in handling administrative tasks and documentation.

• Excellent communication and interpersonal skills. Preferably Mandarin speaking.

• Ability to work effectively in a team and independently.

• Knowledge of insurance products and services is a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid