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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

Your Opportunity

This position oversees Smithfield Foods’ compliance with all customer requests and manages the involvement in all customer portals.  This position ensures that all customer requests from any business area, or directly from the customer, are answered in a timely manner and in accordance with all government regulations, and in adherence to Smithfield Foods’ communication policies and programs. 

Responsibilities

Customer/Business/Sales Requests:

• Provides documents, assistance, and guidance for any customer requests made directly by the customer, business, sales, or any other business area according to Smithfield Foods’ communication policies and programs.

• Troubleshoots customer issues for specifications, COAs, and functionality with R&D and Operations.

• Works with necessary business sector to gather information and works with suppliers/customers to properly resolve incidents.

• Upload documents into all web-based customer portals as needed to remain in compliance with customer’s requirements.

• Maintenance of an accurate record of all customer portals and required documentation.

Customer Specification Requests:

• Works closely with R&D, QA, Regulatory, and suppliers/customers in creating and maintaining ingredient and packaging specifications. Participates in raw material analysis and evaluation as needed.

• Maintains supplier documentation. Requests and maintains raw material supplier specifications and required technical information including nutrition, allergen, etc. Assists Technical Services Departments in requesting detailed information to support product labeling and regulatory compliance if needed.

• Completion of FSQA portions of new customer specifications to be submitted to customers, business, and sales.

• Updating of current customer specifications to be submitted to customers, business, and sales.

Sales/Customer Letters and Documents:

• Updates customer letters annually and as needed to ensure compliance with customer requirements.

• Complete any customer or sales documents, forms, etc. as requested.

Regulatory and Administrative Duties:

• Complete, create, update, and submit regulatory licenses, fees, grants, and other documents to ensure compliance

Other duties as assigned:

• Cross training in other vendor, supplier, customer, and/or co-packer duties as needed to support the department.

• Performs supplier/customer on-site visits and audits when needed.

• Participates in the development and implementation of supplier quality programs and risk management programs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor’s degree (B.A.) in Food Science or related science field and 2 years’ experience of quality/food safety experience or regulatory compliance; or equivalent combination of education and experience.

• 2 years’ experience in labeling, spec writing, or web-based portal management preferred

• Strong computer skills using Excel spreadsheet and Word as well as Microsoft Teams.

• Strong verbal and written communication skills.

• Strong attention to detail.

• Must be able to travel up to 25% of the time

• Ability to work well with others in fast paced, dynamic environment.

• Ability to be respectful, approachable, and team oriented while building strong working relationships and a positive work environment.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.