Posted:
3/26/2026, 4:45:54 AM
Location(s):
New Hampshire, United States ⋅ Dover, New Hampshire, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Medical, Clinical & Veterinary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
A Patient Safety Monitor is a caregiver who provides patients in need of supervision with companionship and care. Patient Safety Monitors provide a compassionate substitute for restraints, seclusion rooms and other measures to deal with challenging patients.
Qualifications
ESSENTIAL FUNCTIONS:
1. Observes 1:1 patient watches for any behavior that could indicate potential problems for patient or staff.
a. Remains alert at all times while on duty, ensuring supervision of patient at all times.
b. Observes room for safe environment for behavioral health patients, visitors & staff.
c. Monitors overall safety of patient.
d. Immediately reports any changes in patient behavior to clinical staff / RN in charge of the Patient.
e. Provides patients with emotional support.
f. Alerts nursing staff when patients need help.
2. Management of Information
a. Handles sensitive, private information with a high level of discretion, maintaining confidentiality of patient information.
b. Make immediate decisions, in emergent response situations, while maintaining composure.
c. Maintains routine patient watch logs.
d. Communicates effectively at various social levels.
Experience Minimum Required
3+ mos in a customer service related position with proven, effective communication skills at various social levels
Education Minimum Required
HS Diploma or equivalent
Special Skills Minimum Required
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $22.76/Hourly
Grade
2
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Website: https://www.massgeneralbrigham.org/
Headquarter Location: Somerville, Massachusetts, United States
Employee Count: 10001+
Year Founded: 1994
IPO Status: Private
Industries: Health Care ⋅ Home Health Care ⋅ Medical