Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

Job Description

The RingCentral Sales Engineer is a technical pre-sales specialist, responsible for working alongside our High Touch Account Executives (AE), our Wholesale Channel Partners and end customers

A Channel SE is expected to have in-depth knowledge on the entire RingCentral Ecosystem, including; RingEx, RingCentral Contact Centre and RingCX Portfolio, RingCentral Video and the overall technical architecture of RingCentral’s solutions.

Responsibilities

The primary responsibilities include general partner enablement and training, remote and onsite product demonstrations, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include but are not limited to: monitoring and supporting SE collaborative teams, managing customer feature requests and documents for product team, lab testing, continued education on the platform and underlying technologies, and support channel related trade shows and events.

Coordinate and lead discovery sessions to understand the Customer’s business requirements and objectives.

• Engage in business led conversations, with customers and partners, to articulate the benefits that the RC Portfolio of services will provide e.g Revenue Generation Opportunities visa Cross Sell / Upsell, Operational Efficiency, Cost Savings via Automation

• Develop and cultivate relationships with partners, customers, sales and support teams, having the ability to flex your style within different audiences

• Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed

• Help create repeatable Sales Support collateral and content, from Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns 

• Provide industry, technical, and product insight to partners and customers in order to deliver maximum value of the RingCentral proposition

• Perform innovative and business led presentations for partners and customers, and prospects through technical demonstrations, product overviews and sales presentations. These should outline the expected CX and UX at all times

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at conferences, industry, partner and sales events when requested by department manager

• Actively participate as a subject matter expert for certain products and technologies, providing consultative support to other Solutions Consultants in their area of specialisation.

• Provide direct support for the technical fulfilment of RFI’s, RFQ’s and RFP’s in their assigned territory.

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

• Responsible for continued education on the platform and underlying technologies

• Moderate travel may be required
   

Qualifications & Experience
 

• Experience of working in a channel environment with pre-sales experience is a must

• + years of experience serving in a SaaS (Software as a Service) environment, or equivalent, relevant experience

• Ability to speak English & Spanish, and possibly Italian

• Ability to provide technical leadership to the partner account team.

• Demonstrate ability to uncover, drive and transition opportunities

• Ability to work effectively on a remote basis.

• Ability to teach other members of the team and act as a mentor as required.

• Requires an action-oriented individual with a very strong initiative to be successful, especially working in a complex environment.

• Willingness to take ownership of opportunity related actions.

• Must be able to coordinate across various groups and functional teams.

• Ability to complete job responsibilities with minimal supervision.

• Ability to apply solutions, technology and products to a business opportunity.

• Knowledge and demonstrated operating experience in the following areas of specialization: Voice, Video, Contact Centre, Mobile Communications, Fixed Mobile Convergence

• VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)

• Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.

• Understanding of customer communications requirements for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Fluent in English (both written and verbal).

• Excellent written and verbal communication skills.

• Excellent presentation and demonstration skills.

• Excellent analytical and problem-solving skills.

• Excellent interpersonal skills and negotiating skills.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Typically, 4+ years’ experience in VoIP network architecture, products, protocols, and solutions.

• Typically, 4+ years’ experience in Contact Centre technologies, products and solutions with vendors such as Cisco, Genesys, 8x8, Five9’s

• RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.

• Network Design background highly desired.

• Some understanding of software development technologies is desirable.

• Experience with telecommunications network design, architecture, and support.

• Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.

What we offer: 

• Comprehensive medical, dental, and life insurance

• Pension Scheme

• Paid time off and paid sick leave

• Maternity and paternity leave

• Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace 

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we’re not just selling solutions; we’re powering human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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