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Job Summary

The Manager, Pharmacy is responsible for overseeing all the patient activities for the pharmacy. The individual will support The Director (East Coast) to achieve overall performance and success of the pharmacy in alignment with the vision and priorities of Biopharma & Provider Solutions. The incumbent must make a difference by leading and developing pharmacy staff to build accountability, drive business results, and provide exceptional patient care. They will oversee the daily operations of the team within the pharmacy, including priority setting and review, issue escalation, resolution, and follow-up to provide a seamless workflow throughout pharmacy. The Manager will provide metric-based updates to the director at intervals to ensure proper performance, monitoring, escalation, staff orientation, training, and monthly check-ins on performances. .

Specific Responsibilities:

• Managing direct reports to manage daily operational call flows
• Accountable to hold the license of the pharmacy with Nova Scotia College of Pharmacy.
• Performing patient care-related activities such as dispensing, counseling, checking RXs, renewing RXs, and submitting Adverse Events and Product Quality Complaints when required.
• Assisting with recruitment, hiring, onboarding, and training of new employees. 
• Promoting ongoing team development through coaching and conducting quarterly performance evaluations.
• Manage quality assurance activities such as call quality monitoring, scoring, feedback to drive excellence in customer experience.
• Meeting or exceeding metrics and deadlines set by program Service Level Agreements (SLAs) for programs that fall under their portfolio.
• Managing external and internal service compliance, identifying risk and compliance opportunities, and assisting in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions. 
• Conducting root cause and trend analysis and developing process improvements. 
• Collaborating with the team to implement creative solutions to daily workflow challenges and temporary labor shortages. 
• Developing and maintaining a team with a strong focus on customer service and continuous quality improvements. 
• Maintaining program Standard Operating Procedures (SOPs), exceptions processes, workflows, scripting, training, and reports. 
• Promotes and ensures that the highest quality of care is provided to patients and families.  
• Providing regular feedback to the Director regarding quality, operational, technical, or process issues and recommending corrective actions or engaging additional resources if needed. 
• Overseeing employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient departmental service levels. 
• Supporting the Director in policy and practice development, responding per policy direction, and seeking assistance for unusual situations or staff non-compliance. 
• Conducting daily briefings on pharmacy operations with the Director, addressing attendance, staff non-adherence, and resource allocation as required. 
• Keeping track of KPIs that are relevant to their team such as Accounts Receivable, Call center metrics, and billing errors. 
• Operate and promote behaviors that uphold McKesson i2Care and iLead Principles  
• Ability to perform tasks beyond the specific responsibilities of a Pharmacist Supervisor and adapting, as necessary. 

•  Other duties/projects/tasks in other areas of the pharmacy, as assigned by your manager.

Key Requirements:

Knowledge:

• People Management experience with a focus on driving quality and elevated customer experience
• Knowledge of financial billing and accounts receivable management
• Knowledge of Kroll pharmacy software is considered an asset.

Skills and Abilities:

• Time management skills  

• Excellent customer service and be able to set the same expectations from the team.  
• Must be able to work independently, with minimum supervision.  
• Exercises sound knowledge and good judgment  
• Accountable and results oriented.  
• Leadership skills, can lead, inspire, mentor, develop, and guide a team.  
• Working knowledge of retail pharmacy practice  
• Understanding of biologics and specialty medications   
• Strong communication and teamwork skills  

Experience:

• Previous leadership experience in a similar role is an asset
• Licensed pharmacist in Nova Scotia

• Must have previous retail or specialty pharmacy experience.  3-5 years of experience favored.
• Effective communication with team members and external parties

Supervision and Communication:

• Communication: Provider Solutions, PSP, Staff, Patients, Clinics/Doctors, Navigation, Drug Plans, Payers
• Direct Reports: Pharmacists, Regulated Technicians and  Pharmacy Coordinators

What you gain in the role

Knowledge: 

• Ability to address the various challenges specific to a specialty pharmacy setting.  
• In-depth knowledge of various types of specialty medications 
• In-depth knowledge of Operations to drive customer experience. 

  

Skills and Abilities: 

• Teamwork and management  
• Unique medications and patient needs
• Problem solving  
• Interpersonal skills  
• Active listening  
• Teaching  
• Decision making  
• Collaboration  

Experiences: 

• Working with various cross functional teams
• Managing teams and people leadership
• Team development

• Specialty Pharmacy setting experience.  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$71,100 - $118,500

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

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