FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. 

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.   

Job Description 

The Spare Parts Coordinator  assigned to the LPS team will be responsible for managing orders for spare parts from both the Network and the online system. They will report directly to the LPS  Management and will perform the following tasks: 

Main tasks 

Order processing: Receive, process, and manage spare parts orders from the Network and the online system, ensuring they are complete and accurate. 

Logistics coordination: Collaborate with the logistics team to ensure timely and efficient delivery of ordered spare parts to recipients. 

Supplier communication: Establish and maintain relationships with spare parts suppliers to ensure availability and quality of products, as well as negotiate any pricing and delivery issues. 

Inventory management: Constantly monitor spare parts inventory levels to avoid shortages or excess, ensuring adequate quantities are available to meet demand. 

Customer assistance: Provide support and assistance to customers regarding spare parts orders, addressing their inquiries and resolving any issues or complaints promptly and effectively. 

Reporting and analysis: Generate periodic reports on order status, inventory, and Service/Aftersales team performance, as well as conduct analysis to identify areas for improvement and process optimization. 

Regulatory compliance: Ensure all activities comply with industry regulations and regulations, including those related to safety and data management. 

These responsibilities will enable the resource to contribute significantly to the success and efficiency of the Service/Aftersales team, ensuring quality service to customers and optimal management of spare parts-related activities. 

What do you need for this position? 

• Previous experience in the role of at least three years 

• Good knowledge of the English language, knowledge of a second language  

• Good knowledge of Excel 

• Knowledge of main computer tools 

• Knowledge of ERP 

• Profile completed with propensity for teamwork, dynamism, flexibility, organization, and planning. 

What do we offer you? 

A challenging and varied function in which you coordinate, organize and improve. An open and no-nonsense working environment in which own initiative and development are valued. You will work in an enthusiastic and driven team of colleagues in an informal and flexible organization. FORTNA is a fast-growing organization with various career opportunities. 

Are you up for the challenge? 

Do you recognize yourself in the above profile and do you want to be part of a progressive organization? Then respond via the application button.