Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

The role of the Junior Case Manager is to support the effective and compliant management of workers’ compensation claims by assisting with the coordination of medical treatment, stakeholder communication, and accurate case documentation. Working under the guidance of senior staff, this role plays a key part in ensuring the timely resolution of claims while ensuring injured team members receive appropriate support throughout their recovery and return-to-work process. The role contributes reducing claims costs, promoting outcomes and minimising the impact of workplace injuries through timely, compliant, and collaborative case management.

Key Responsibilities:

Claims Management

• Basic understanding all self-insurance, and business requirements for effective case management within the Woolworths account.
• Manage the lifecycle of workers’ compensation claims under the guidance of Senior Case Managers, ensuring compliance with relevant legislation, self-insurance obligations, and internal policies.
• Follow established processes to ensure timely, accurate, and effective claims management.
• Conduct regular case reviews with relevant stakeholders to monitor progress and adjust strategies as needed.
• Monitor treatment plans and coordinate with medical professionals to ensure timely and appropriate care.
• Operate within designated claims approval limits and consistently meet performance targets.
• Maintain comprehensive, accurate documentation to support decision-making and audit compliance.

Customer Service

• Provide clear, timely advice and support to injured team members on their rights, benefits, and responsibilities.
• Respond promptly and professionally to phone calls and queries from injured team members, managers, and other stakeholders, ensuring high-quality customer service.
• Facilitate effective communication between injured team members, managers, and healthcare providers throughout the claims process.
• Facilitate and support the return-to-work process through collaborative planning with injured team members and Woolworths, ensuring tailored and sustainable outcomes.

Risk and Compliance

• Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
• Maintain accurate claims data, documentation and up-to-date file notes by consistently recording all relevant information in Assure to support regulatory compliance.
• Identify potential risks within claims and escalate appropriately.

Teamwork

• Collaborate effectively with internal teams and external stakeholders, including medical, rehabilitation, and legal professionals, to support coordinated claim management.
• Actively participate in team meetings, claim reviews, training sessions, and continuous improvement initiatives to enhance knowledge and contribute to team success.

Qualifications & Experience:

• Education:
  • Higher school certificate or above.
  • A qualification or certification in a health or business-related field (highly desirable but not essential)
• Experience:
  • 0–2 years of experience in workers’ compensation, insurance, healthcare, or administrative support roles preferred.
  • Previous exposure to claims handling or case management is an advantage but not mandatory.
• Skills:
  • Excellent communication and interpersonal skills.
  • Basic understanding of workers’ compensation laws and claims processes, with willingness to learn and develop expertise.
  • Good organisational and time management skill with the ability to prioritise tasks.
  • Proficient in Microsoft Office Suite.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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