Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and deadlines.
• Experience supporting governance, operational, risk, or control-related processes.
• Strong written and verbal communication skills with the ability to effectively engage with managers, business partners, and senior stakeholders.
• Demonstrated ability to work independently, exercise sound judgment, and manage time-sensitive deliverables with minimal supervision.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to independently troubleshoot, identify, escalate, and resolve issues while maintaining a strong control and risk mindset.

Desired Qualifications:

• Experience with data analytics and automation tools (e.g., Alteryx, Tableau, or similar).
• Experience with SharePoint (custom List/Form design, Workflow design, permissions, and governance is a plus)
• Bachelor's degree in Accounting, Finance, Business, Information Systems, or related field.
• Experience in Reconciliation, Finance, Corporate Controller, Risk, Governance, or Operational Excellence functions.
• Experience facilitating cross-functional initiatives and managing stakeholder communications across multiple Lines of Business.
• Demonstrated process improvement and automation experience, including identifying efficiency opportunities and reducing operational risk.
• Experience managing projects, including requirements gathering, BRD development, test script creation, user acceptance testing, implementation, and post-production support.
• Experience working in a highly regulated or controlled environment with a focus on compliance, audit readiness, and operational excellence.

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$70,400.00 - $120,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.