Posted:
6/14/2026, 3:21:51 PM
Location(s):
Karnataka, India ⋅ Bengaluru, Karnataka, India
Experience Level(s):
Senior
Field(s):
Consulting
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Air Expense helpdesk specialist
About the Role:
The Air Expense helpdesk specialist is an important role within our Global Business Travel team, responsible for ensuring all air bookings made by GBT and our suppliers for business travel purposes for this client in the Business and Professional Services vertical are compliant with the client’s travel policy.
The GBT Air Expense Helpdesk reviews air ticket expense requests that are not centrally billed. These expense reimbursements are purchased directly with the airline or charged to a corporate or personal credit card. This includes seat changes/preferences, vacation interruptions, one-class upgrades, emergency trips, etc. The goal is to ensure all expenses submitted by the traveler are travel policy compliant.
The role will support expense review and investigation for a number of different countries where GBT operate, and is diverse, giving the successful candidates an opportunity to work in a global team.
Key Responsibilities:
• Review air expense submissions against booking data within the GDS to ensure accuracy and compliance
• Verify booking accuracy against specific client travel policy guidelines
• Ensure complete and accurate approval documentation for seamless payment processing
• Investigate and escalate exceptions
• Upload all required booking information into client's internal systems
• Support escalation processes and provide in-depth investigation of complex travel booking scenarios
Required Qualifications:
• 3+ years of business travel industry experience
• Advanced proficiency in English (verbal and written communication)
• GDS skills across all major GDS’s (Travelport, Sabre and Amadeus) to be able to investigate bookings
• Proven experience in travel booking management
Essential Skills:
• Exceptional attention to detail
• Strong analytical and problem-solving capabilities
• Ability to work effectively in a collaborative, multi-regional team environment
• Excellent interpersonal and communication skills
• Excellent time-management and organizational capabilities
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Website: https://www.amexglobalbusinesstravel.com/
Headquarter Location: Jersey City, New Jersey, United States
Employee Count: 10001+
Year Founded: 2014
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Consulting ⋅ Event Management ⋅ Travel